Lori Cochran Email & Phone Number

Dublin, Ohio, United States

• Service-based Success manager working with sole proprietors to large corporations
• Multi project management of database implementations
• Training and best practice advisor
• Coordinate with service and development teams regarding bugs and improvements

• Position eliminated due to COVID-19
• Supervision of Ohio and Michigan Data Collector audit team
• Daily audits of work submitted for accuracy and validity; submit applicable reporting metrics
• Train, coach, and mentor hires; coordinate travel and meeting locations
• Recruit - interview and refer to onboard; HR Management of district
• Audit of Data Collector metrics for recommendations and retraining as needed

Remote

• Collaborated with management for the implementation of Paychex Hiring System, streamlining hiring process
• Regularly reported on recruiting status; improved processes and tools in order to improve key metrics
• Worked directly with Field Managers and Support Personnel to ensure client satisfaction
• Onboarding and document management for hires, check references, screen as needed, maintain confidential documents via electronic filing and database management; creation of survey process for new and departing hires
• Social Media Management/ Analytics (Page and Group Administrator, Ad Campaigns)

• Train, coach and mentor team members to ensure smooth execution of new programs and build sustainable, profitable sales growth: setting project timelines and completing goals on schedule: with a 90-95% completion average
• Ongoing audits of weekly reporting, including presentation to management of percentages and defining changes
• Build strong vendor and retailer relationships to continually increase market share and new opportunities, assisted with the creation of marketing strategy and initiatives used to promote products to consumers
• Work collaboratively with sales division team to develop relationships and increase growth
• HR management of division including recruiting, posting ads, interviewing and on-boarding candidates for demonstrator and merchandiser positions; additionally, Benefit Admin, Disciplinary, Workers Comp, Payroll.

• Successful conversion of non-profit from closed membership group to community-based membership
• Supervision of and negotiations with unionized staff covering three locations, including all HR functions (Hiring, Benefit Admin, Disciplinary, Workers Comp, Payroll, Unemployment, Terminations)
• Staff/employee training and organizing of continuing education requirements
• Deliver business strategy and develop systems and procedures to improve the quality and efficiency of operations
• Supervision of teller line; loan officers (Mortgages, Installment Loans, Personal Loans) and collection department activities

Bachelor'S Degree, Business Administration And Management, General

Education record