Anthony Morales Email & Phone Number

Greater Tucson Area

Performed merchandising tasks such as product resets at various retail locations quickly and efficiently; following extremely detailed specifications under tight deadlines.Updated and installed end cap and inline display product to vendor specifications while documenting each step using photos.Audited stores for operational compliance, product damage, and service issues using mobile technology.Updated and troubleshot interactive customer displays, such as VR and mobile devices by installing software, hardware components, and performing firmware updates.Performed on the fly troubleshooting when needed.Helped store staff and worked with management to provide light customer service during store visits.Visited multiple stores each day, creating efficient routes to save the company time and money; reducing travel pay by roughly 10%.Compiled detailed end of day reports in a timely manner.

Oro Valley, Arizona, United States

Assisted customers in a fast paced retail warehouse using a knowledge base compiled over 18 years.Helped customers make purchasing decisions in all departments, offering advice and troubleshooting support when needed.Up-sold to customers by reading carts; increasing average ticket by 5% and surpassing P&L goals in FY 2023.Maintained fully stocked bays while helping customers in a fast paced retail environment, decreasing shelf out of stock numbers and increasing customer satisfaction by 10% in 2023.Operated heavy lift equipment (reach trucks, forklifts, order pickers), reducing downtime by 30% in 2023.Utilized proprietary CRM software, mobile devices, and the Microsoft Office Suite; targeting KPI compliance of 95 percent.

Oro Valley, Arizona, United States

Led teams of 10 or more associates in a fast paced big-box retail environment, guiding and leading from the front to achieve departmental goals.Regularly grew department sales by double-digits by leveraging sales techniques and using the strengths of team members to advantage.Implemented techniques such as daily cycle counts, targeting high shrinking sub-classes, focused decontamination, blending prevention, and associate accountability to achieve reductions in departmental shrink YoY, regularly receiving awards for operational excellence.Recruited, interviewed, and hired talent to maintain optimal staffing levels; reducing turnover by 20% in an sales environment suffering from an annual attrition rate of 95%.Trained and mentored associates, conducting biannual performance reviews while helping them achieve their own goals, enhancing team morale and cohesion.Used hand-held mobile devices to maintain accurate inventory, conduct training sessions, and process disposal of hazardous material.Worked in conjunction with a dedicated merchandising team to set shelves to POG for sales and special events, improving overall operational efficiency and interdepartmental cohesion.

Chehalis, Washington, United States

Assisted customers with product questions in a fast paced environment, often serving as the first point of contact with a given customer.Helped special order items for customers, while answering incoming phone calls, and processing returns as part of a cohesive team.Directed customers to the proper department or associate if specific product knowledge was needed.Deescalated situations involving misunderstanding of store policy when required.Operated a POS system and RF scanner to assist customers purchasing items of all types.Engaged customers while educating them about the features and benefits of The Home Depot's credit card offerings.Upsold items depending upon the needs of the customer and what was in their cart.Offered customers installed services when appropriate.

Associate'S Degree, Business Administration And Management, General, 3.5

Running Start during High School.

High School Diploma, Regular/General High School/Secondary Diploma Program