Lori Connell Email and Phone Number

Establish positive client relationships from prospective clients. Oversee all aspects of seller and buyer transactions from initial contact to closing. Work closely with title/escrow, mortgage lenders and appraisers. Create and prepare all buyer and seller consultation packages. Create and prepare all listing, Open House flyers, signage, MLS input and social media marketing materials. Manage client database management program and system. Track and coordinate all inbound leads. Coordinate all client appreciation events. Coordinate all vendor exhibitions events. Effectively manage invoicing and outgoing payments. Maintain team’s schedule and calendar. Create and maintain an Operation’s Manual that documents all systems and standards.

Acted as Project Manager on several projects with high visibility and hard mile marker deadlines. Projects include: • Team leader working with Verizon Brand Central to re-brand all of Verizon’s training material for both internal and external purposes while consistently maintaining aggressive deadlines.• Help desk Supervisor of 28 team players • Ticket dispatch to remote help desk workers• Daily work schedules of team• Responsible for ensured employee’s performance to daily metric requirements• Coached as needed• Daily performance reports to leadership • Operated the Verizon Central Desk at Verizon’s main training facility with over 200 new students and employees going through the check-in process daily. Assisted students and employees with set up of Samsung Tablets for class; answered any questions, complaints or issues regarding training sessions, the 65-acre facility, and any classroom/instruction questions they may have during their 10-day training session.

Editing of chemical rings to be published in United States Patents using strict rules and regulations set forth by the U.S. Patent and Trademark Office. Successfully retaining a high accuracy rate while meeting strict completion deadlines for specific patent applications. Working well with the team to deliver complete projects to clients by specific due dates.

Customer Service Representative. Duties included answering customer calls; resolving customer’s issues; answer customer billing questions; track customer complaints and compliments; greet customers; support the customer service team by assisting them with billing and accounts receivable. Acted as Payroll Specialist for the Authority for an interim period.