Lori Crowe Email & Phone Number

Bedford, MA

Manage front office; Administrative support of Executive Leadership Team; Assist Corporate Administrator/Human Resources; Answer, screen, and route all incoming calls; Calendar management; Purchase requisitions; Travel arrangements; Expense reports; Maintain office equipment; Marketing trade show and conference management; Coordinate special events.

Bedford, MA

Support of Vice President of Operations and associated functional areas.

Ensure smooth day-to-day operation of department; Special projects as assigned by Facility Security Officer; Assist Contractor Special Security Officer in processing special program personnel submissions; Process incoming/outgoing Visit Requests as related to security clearances using SIMS database; Maintain access lists to classified areas including.

Create/implement new departmental policies/procedures, Enter new orders into Macola Order Management System and ACCESS database, Track, compile, and follow up with associated paperwork as necessary, Ensure accuracy of necessary licensing, Update Customer Information Database as necessary, Inter-department liaison between Sales, Shipping, Field Offices.

Execute and distribute daily revenue reports from Pro-Diver, Report execution/data mining in Siebel, Off-site meeting arrangements, Special projects as assigned, Purchase requisitions, Calendar Management, Travel arrangements, Meeting arrangements, General administrative tasks

Answer incoming phone calls, Determine client requirements, open support case (Clarify) if necessary, Dispatch calls accordinglyAnswer questions/solve problems as capable, Guide clients through company website, End-User Registrations (Clarify), Database Management (Clarify), Background research on client’s eligibility for SecurCare access if initial.

Administrative support of Vice President, Worldwide Customer Support, Administrative support of Worldwide Customer Support department, Calendar Management, Database Management (Clarify), Order Management (SAP), Password creation/distribution for SecurCare Online System, Daily/weekly electronic report preparation/distribution, Travel arrangements, Mailings.