Lori Jones Email and Phone Number

I analyze data to enhance our value proposition and boost customer loyalty. I drive financial growth and profitability. I develop and execute enterprise-wide acquisition budgets and oversee employee-facing acquisition channels for both internal associates and third-party partners. I supervise, coach, and develop my team members, optimizing their performance and supporting their career growth. Additionally, I collaborate with the Marketing team to refresh collateral and launch promotional campaigns across both digital and in-store channels.Selected Accomplishments:* Led strategic initiatives to increase new credit card account acquisition.* Directed day-to-day relationships with co-branded bank partner, ensuring alignment and performance.* Led complex, multi-party projects, coordinating efforts of internal and external stakeholders.* Fostered increased customer loyalty, with cardholders demonstrating 23% greater loyalty compared to non-cardholders.

In this role, I designed, developed, and delivered a variety of sales training programs for sales professionals across the country. I ensured that all marketing materials and sales team activities adhered to Federal Banking Laws.Selected Accomplishments:* Created and executed a new recruitment strategy, increasing the sales team by 50%.

In this term, I managed the accuracy and timeliness of performance reviews for store management and district coordinators, while also overseeing compensation planning. I recruited and staffed key store management positions to ensure operational efficiency.Selected Accomplishments:* Served as the primary liaison between associates, management, district managers, and Division HR for 18 business units with over 5,000 associates.* Led and conducted labor relations investigations within a unionized environment.

I led the training and implementation of new company programs, managed and maintained relationships with multiple vendors, and oversaw Front-End operations across 18 stores as part of multi-unit management.