Lori Halfaker Email & Phone Number

Greater St. Louis Area

Executive Customer Experience Group, Office of the President, for digital marketing company. Collaborative conflict resolution, creating account adjustments, explaining contractual obligations, correcting digital and print advertising, search engine optimization, improving customer relations. Point of contact for BBB, social media, local telephone service.

Greater St. Louis Area

Telemarketing Office and Customer Experience Group for digital marketing company. Assist high risk customers with digital and yellow page directory advertising complaints and concerns. Resell value of advertising programs. Adjustments and billing corrections. Create and maintain Excel spreadsheets for telemarketing sales office. Interaction with internal.

Greater St. Louis Area

Customer service and collections representative for yellow page directory advertising company. Facilitated relationships between customers and sales representatives. High volume of external communications, including phone calls, emails, and mail from advertising customers. Collected accounts receivables while maintaining positive relationship with.

Kansas City, Missouri Area

Sold advertising in yellow page directories within five state region. Responsible for maintaining and increasing sales objectives in print advertising. Managed multiple assignments while exceeding objectives and benchmarks. Designed successful individualized advertising campaigns for 300+ business owners per year.

B.S. Cyber Security, Journalism

Currently enrolled and working towards B.S. Cyber Security

B.A. Journalism

Graduated with a B.A. in Journalism