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Lori Halfaker Email & Phone Number

Seller Direct - Customer Success at Square
Location: Greater St. Louis, United States, United States 3 work roles 2 schools
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Role
Seller Direct - Customer Success at Square
Location
Greater St. Louis, United States, United States

Who is Lori Halfaker? Overview

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Quick answer

Lori Halfaker is listed as Seller Direct - Customer Success at Square based in Greater St. Louis, United States, United States. AeroLeads shows a matched LinkedIn profile for Lori Halfaker.

Lori Halfaker previously worked as Customer Success Advocate at Square and Customer Relations Representative, Executive Customer Experience Group at Yp. Lori Halfaker holds Bachelor Of Science (B.S.), Cyber Security from Lindenwood University.

Profile bio

About Lori Halfaker

Lori has proven experience with digital and print directory advertising companies and most recently with a financial software company. Her career in digital marketing at YP Marketing Solutions and AT&T Advertising Solutions has included sales and marketing, customer relations and retention, as well as executive escalations for the Office of the President. Her most recent position has been at Square Inc. as Customer Success Advocate assisting clients with software and hardware issues. Lori is dedicated, hardworking, and excels at prioritizing, organizing, and multitasking to achieve goals. Lori graduated from Lindenwood University's accelerated program with a Bachelor of Science in Cyber Security in June 2018.

Listed skills include Microsoft Office, Social Media, Marketing Strategy, Customer Service, and 9 others.

3 roles

Lori Halfaker work experience

A career timeline built from the work history available for this profile.

Customer Success Advocate

Greater St. Louis Area

  • Effectively solve customer inquiries via phone, email and chat using CRM tool
  • Identify, document and follow up with engineers on product bugs and features
  • Advocate for customers by identifying trends in issues and suggesting improvements to processes, policiesand products.
  • Recognize errors and draft improvements to content in the external Support Center and internaldocumentation.
  • Collaborate with members of other teams to root out answers and be a resource to teammates.
Jun 2019 - Dec 2019

Customer Relations Representative, Executive Customer Experience Group

Yp

Maryland Heights, MO

  • Executive Customer Experience Representative Office of the President at digital/print media marketing company.
  • Collaborative conflict resolution, assisting internal and external customers with accelerated account issues.
  • Point of contact for Better Business Bureau, AT&T executive office, telephone service providers, social media,legal departments.
  • Collect data, prepare and draft settlement packages for internal legal team.
  • Confidential support for internal legal team including copying, documenting, redacting confidentialinformation on legal documents.
  • Determined settlement amount and made recommendations based on proprietary formulas for advertisingerrors.
Jan 2016 - Sep 2016

Telemarketing Administrator

At&T Advertising Solutions

St Louis, MO

  • Pioneered program to track sales claims (errors) on Excel spreadsheet implemented company wide.
  • Documented and monitored sales reports, reconciled errors through sales training and corrective action.
  • Worked with sales representatives to improve their results.
  • Created data analysis reports in Excel and designed PowerPoint presentations.
  • Successfully assisted customers with SEO/SEM optimization while retaining good customer relations.
  • Assisted high- risk customers with solving disputes concerning digital advertising and print media advertising.
Apr 2007 - Dec 2015
2 education records

Lori Halfaker education

Bachelor Of Science (B.S.), Cyber Security

Curriculum matriculated: Cisco I-VI, Microsoft Windows Installation & Configuration, Linux Server & Network Installation & Configuration.

FAQ

Frequently asked questions about Lori Halfaker

Quick answers generated from the profile data available on this page.

What is Lori Halfaker's role at their current company?

Lori Halfaker is listed as Seller Direct - Customer Success at Square.

Where is Lori Halfaker based?

Lori Halfaker is based in Greater St. Louis, United States, United States.

What companies has Lori Halfaker worked for?

Lori Halfaker has worked for Square, Yp, and At&T Advertising Solutions.

How can I contact Lori Halfaker?

You can use AeroLeads to view verified contact signals for Lori Halfaker, including work email, phone, and LinkedIn data when available.

What schools did Lori Halfaker attend?

Lori Halfaker holds Bachelor Of Science (B.S.), Cyber Security from Lindenwood University.

What skills is Lori Halfaker known for?

Lori Halfaker is listed with skills including Microsoft Office, Social Media, Marketing Strategy, Customer Service, Leadership, Social Media Marketing, Marketing, and Account Management.

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