Led Human Resources, Marketing, Facilities, and Project Management functions to support strategic goals and enhance operational efficiency.• Transformed recruitment and retention strategies to address a competitive job market, successfully increasing staffing levels by 53% in one year to support rapid organizational growth and expanded patient capacity.• Directed the design and execution of employee onboarding and training programs, standardizing processes to enhance team performance and elevate patient experience.• Supervised marketing initiatives, including social media management and vendor collaboration, to strengthen brand visibility and align communications with practice goals.• Oversaw a major capital expansion project, tripling office space and operational capacity to accommodate increasing demand while ensuring seamless project execution.

Successfully managed multiple responsibilities, developed strong organizational skills, and fostered a positive, nurturing environment for my family. Coordinated child enrichment activities through high-level multitasking, problem-solving, and time management. Maintained an adaptable and flexible approach to daily challenges. Supplemented household fiscal growth via part-time employment in various roles including:• Materials Handler, Gibson Brands, Inc.• Customer Service Specialist, UPS• Unload Associate (Lead) and Fulfillment Clerk, Lowe's Companies, Inc.• Communications Manager, Social Venture Partners Arizona

Ensured manufacturing efficiency through effective inventory and materials management.• Delivered necessary materials to production areas on time to prevent production delays.• Maintained inventory of raw materials to ensure stock levels were replenished as needed.• Inspected materials and verified quantities against purchase orders or delivery receipts.• Operated forklifts, pallet jacks, or automated systems to move materials safely and efficiently.

Delivered superior customer service and efficient package handling.• Assisted customers with package shipping, tracking, delivery status, shipping rates, and service options.• Handled customer concerns related to service disruptions, escalating issues to supervisors as needed.• Efficiently scanned, sorted, and organized inbound/outbound packages.

Coordinated work of unloading team. • Monitored team efficiency and managed team member responsibilities to meet daily production goals.• Stocked and staged merchandise accurately to meet customer needs.• Operated forklifts, pallet jacks, and other equipment to safely unload items into the warehouse.

Accurately located, picked, and prepared items ordered online. Provided prompt and courteous service to customers picking up orders. Resolved order discrepancies in collaboration with the customer service team.

Managed communications strategy to strengthen philanthropic partner recruitment, engagement, and retention.

• Led the development and execution of strategic internal communications programs during significant organizational changes, including leadership transitions, workforce reductions, and a corporate relocation.• Revamped internal communication channels and created engaging content, such as executive messaging, newsletters, videos, and events, to bolster employee engagement and connection to the global Fender brand.• Managed the corporate intranet, ensuring its functionality, user accessibility, and alignment with evolving business needs.• Partnered with executive leadership to craft transparent and credible messaging, fostering trust and unity during periods of change.

• Directed a comprehensive corporate brand redesign, aligning stakeholder priorities and modernizing the brand to enhance its position in a competitive market.• Developed and implemented strategic communication plans across all platforms, including internal communications, social media, press releases, and marketing materials, to effectively represent corporate values and objectives.• Advised executive leadership on messaging strategies during corporate change initiatives, including planning and managing town hall meetings at multiple U.S. locations.• Spearheaded the creation of an external social media program, increasing brand visibility and engagement on platforms such as LinkedIn and Facebook.

Held positions of increasing responsibility starting as Legal and Treasury Assistant from 2001-2005, Web Content Administrator from 2005-2006, and Communications & Government Affairs Coordinator from 2006-2008.As Communications & Government Affairs Coordinator: • Developed and managed communications projects such as environmental sustainability reports, press releases, and corporate website updates to align with company goals and public relations strategies.• Produced the annual report introducing the newly installed President and CEO, featuring innovative design and content to communicate strategic priorities and leadership vision.• Played a key role in corporate communications during the merger of Bowater Incorporated and Abitibi-Consolidated, leading efforts to highlight the merger's benefits and create a cohesive brand identity for the new company.• Directed internal and external communications for critical milestones, including Day One of the merged company, crafting impactful messaging to unify stakeholders and reinforce the organization's strategic objectives.• Partnered with cross-functional teams to establish the new corporate website, ensuring alignment with branding and accessibility for global audiences.