Lori Hoffman Email & Phone Number

Las Vegas, Nevada

While helping customers in the Home Depot stores and maintaining a high level of customer service initiate conversation to determine if the person would qualify as a good sale lead. Gather the customer’s information and obtain their expectations, set an appointment time and date then forward it on to the office so they can confirm the appointment and send the proper sales person or technician to the customers’ home. Follow up on canceled or rescheduled appointments to reset a time if possible.

Procure all sheet metal, machined parts, shafts, plastics, injection molded plastics, wood, upholstered items, plating, all custom laminated and custom upholstered parts, all refurbishment of metal wood and upholstered parts. Procure all parts from sister company in Austria for the one2six shufflers. Work with engineering on new product development support. Work with suppliers to ensure ECO's are implemented in a timely manner to support production schedules. Request RMA's from suppliers and coordinate the return of discrepant parts. Coordinate with production and inventory control on Just In Time deliveries on high dollar and large bulky items to support the production line. Work with accounting to resolve invoicing issues purchase price variances and standard costing. Negotiated better pricing by establishing a yearly contract with approved suppliers.

Working directly with the owner and the President established procedures to ensure the timely flow of customer purchase orders through to the invoicing and shipment of products. Maintained finished goods inventory at the appropriate levels established by product history. Produced the work orders and shop travelers in accordance with the weekly and daily production schedule. Determined the raw materials needed and initiated the purchases. Maintained and monitored the packaging material inventory levels. Installed and implemented an inventory and accounting software program. Preformed a daily backup of network. Worked with outside suppliers to create the company website. Set up company e-mail addresses. Worked with the phone company to optimize the system for our specific needs. Input all incoming receiving while verifying accuracy on purchase orders and matched with invoices. Handled customer inquiries on open orders as well as reschedules or concerns. Implemented a procedure for the RMA process to ensure proper invoicing and shipments. Quoted customers on new projects as well as generating new customers and new sales with existing customers. Worked with customers to recover payments on invoices with some expanding to a year past due.

Responsible for procuring cable and harness assemblies, meter assemblies, coin panel assemblies, ballast assemblies, light panel assemblies, fan assemblies, power supplies, hoppers and hopper parts, door assemblies, deck assemblies, plated plastic trim, handle mechanisms and power supply docking stations to ensure timely delivery to meet manufacturing schedules. Establish accounts with qualified vendors including site surveys. Reduced cost of product by using alternate sources. Negotiating better pricing by establishing a yearly contract with approved suppliers. Work with accounting to resolve invoicing issues purchase price variances and standard costing. Train new buyers using Mapics, E-Procurement and rework process. Maintain standard cost. Coordinate with production control on Just In Time deliveries on high dollar and large bulky items to support the production line.

Responsibilities: Interface with management of various departments to ensure the timely delivery of required parts needed for the install date as per the contract. Make recommendations of which components require offloading to support customer on-time deliveries. Coordinate a weekly meeting for any trouble parts that might impact deliveries. Establish accounts with qualified vendors. Reduced cost of product by using alternate sources and negotiating better pricing. Staffed the department with two additional people to accommodate the increasing workload.

Responsibilities: Responsible for all office functions to include A/P, A/R, Human Resources, Purchasing inventory management and administrative assistant for this start up company. Working directly with owners on directions for company growth. Key role in establishing company policies and procedures as well as a company handbook with benefit options for the employees. Set up the approved vendor listing. Corresponded with customers on delivery schedules as well as any problems or concerns.

Responsibilities: Responsible for overall procurement to support customer driven requirements in a 13 million-dollar a year manufacturing environment. Established an approved vendor listing and procedures to support the implementation of ISO 9000 certification. Set up and maintained vendor files. Responsible for the input of all purchase orders including typing, phoning, faxing, filing and mailing. Handled customer and vendor calls inquiring information on orders or deliveries. Coordinate with production Manager to establish the production schedule to support customer deliveries. Worked directly with accounting on approving invoices to be paid and reconcile any discrepancies. Worked with Accounting Manager to establish the average cost per part to be added to the MRP system for cost analysis.

Responsibilities: Interface with management of various departments to ensure the timely delivery of approximately 10,000 components and subassembly parts to stock. Make recommendations of which components require offloading to support customer on-time deliveries. Coordinate with receiving, quality assurance, engineering and marketing on disposition of all R.M.A. products. Timely coordination of all outside processing. Establish accounts with qualified vendors. Involved in the implementation of a computerized MRP system.

Responsibilities: Set up purchasing procedures and guidelines in this start-up operation utilizing innovative purchasing and inventory procedures to minimize operating costs; established working database of approved vendors; frequently defined and implemented profit maximizing procedure improvements; and effectively implemented the scheduling and delivery of purchased parts given optimum pricing/availability factors. Worked directly with owner in marketing and setting up new customer accounts.

Responsibilities: Responsible for overall procurement and manufacturing efforts to meet deliveries of multi-year government projects; involved in transition from manual system to MRP implementation on various programs; interfaced with engineering, purchasing and manufacturing to coordinate delivery and contract commitments; planned purchasing off the Master Schedule for depleted inventory and kept perpetual inventory records for future purchasing requirements as well as analyzed product availability and price breaks based on volume. EXPERIENCED IN: Windows XP, and Windows NT, QuickBooks and Enterprise Solutions, AS400, Great Plains, EDI, Excel, MAPICS, MAX, MRP / MRP II and ERP, MS Mail, MS Word for Windows, Search Engines, Internet, MS Exchange.

Diploma, General

Education record