Lori Holmes Email and Phone Number

-Directly responsible for all aspects of Illini Union $30.7 million retail operations including but not limited to Campus Bookstore, three fully licensed Starbucks stores, Tech Zone Apple Store, Ecommerce Virtual Store, Convenience Store, Third Party Vendors, and Cafes. Responsible for all retail operation business development, long and short-term strategic planning, annual operating budgets, approves departmental budgets, prioritization of capital budgets and resource allocation, and provides financial analysis of operational performance, and approves all operational expenditures. -Reports directly to the Director of the Illini Union & serves as a senior advisor; Assumes Director duties in his/her absence.-Develops, clarifies and enforces organizational policies and procedures, and reviews them on an on-going basis to ensure proper accountability, consistency and a high standard of ethics.-Acts as an advisor to the student Illini Union Board and serves as direct mentor for policy committee.-Researches, develops and directs/coordinates special projects assigned by the Vice Chancellor of Student Affairs office.-Ensures compliance to University, State and Federal retail and contract laws, regulations and policies.

 Negotiates, executes, and manages all aspects of third-party vendor/retail contracts for campus partners. Coordinates construction for third party vendors for all building partner projects. Serves as operational expert resource for third party vendors – providing guidance for business improvements to ensure maximization of commissions. Serves as liaison between third-party vendors and university and guests; oversees the third-party vendor/restaurant partner-catering program. Meets regularly with representatives of vendors and external client departments to ensure quality of service. Develops and implements customer service training & assessment for all third party vendors. Report directly to the Executive Director of the Illini Union during the completion of short- and long-term objectives. Illini Cash Liaison for all Illini Union third-party vendor/retail campus partners. Responsible for the COKE contract management, including campus delivery program, product promotion programs, receiving commission payment and managing customer relations; serves as the enforcement officer for campus-wide pouring rights contract. Campus Third Party Food Truck Policy liaison and oversees third party vendor permitting and policy compliance. Ensures compliance to University, State and Federal retail and contract laws, regulations and policies.

 Directly responsible for contract negotiation, generation, and operational oversight on behalf of the Illini Union for $5.7 million dollar retail food outlets including Auntie Anne’s Pretzels, Jamba Juice, Einstein’s Bros. Bagels (5 locations), Qdoba Mexican Grill, Garbanzo Mediterranean Fresh, Blaze’s Pizza, Wendy’s and Espresso Royale (4 locations).  Contract management and daily operation of 267 Coke vending machines, 148 Canteen snack vending machines and 12 bank ATMs. Directly responsible for third party vendor audits, financial statement review, financial reconciliation and compliance with federal, state, local and University regulations. Serves as campus vending operations enforcement officer.  Serves as the operational resource for third party vendors – providing guidance for business improvements to ensure maximization of financial returns to the university, sanitation and public health inspections, and customer service training and assessment.  Serves as the Illini Union liaison for Illini Cash Program; Illini Union Hotel Voucher program; Illini Union Retail Master Plan and Master Marketing Plan; catering liaison for 3rd party vendors; Illini Union liaison for all 3rd party construction/ renovation projects with academic building partners; and special events coordinator for 3rd party vendor events such as the annual Illini Union Spring BBQ/Picnic, Annual “Taste of the Union” and the Annual Illini Union Cell Phone and Banking Fair.

Directly responsible for all daily operations of $9.7 million dollar Carle Hospital food service retail outlets including The Carle Café, The Breezeway, The Coffee Shop, Windsor Snack Shop and Carle Catering. Responsible for all aspects of retail business: P&L results, ensured compliance to National Hospital Food Service criteria, T&D, $9.7M task. 52 Staff, 3 Assistant Managers. Increased participation by 17.6%, increased revenues by $732K, reduced costs by 8.3%.

Directly responsible for the design and production of all marketing materials for University Dining and Catering. Designed logos and written documents for special events and catering events. Created multi-media presentations for special events.

Directly responsible for all media relations for CUPHD. Developed and produced media programming and social marketing to meet the needs of diverse audiences based on ethnicity, socio-economic factors, and location. Responsible for the development and implementation of multi-venue marketing plans and materials for CUPHD. Developed visual identity and created branded image for five separate CUPHD divisions as well as overall CUPHD. Created logos, educational outreach materials and program materials using own original artwork. Designed, wrote and oversaw production of all annual reports, educational materials and printed promotional materials. Developed advertising campaigns in various media to target specific audiences. Provided support for promotional special events and community outreach programs.

Responsible for the development and implementation of marketing plans for the Auxiliary Services Departments. Assessed the University of Maine market demographics and provided analysis. Developed visual identity and created branded image for Auxiliary Services Departments. Created logos and program materials using own original artwork. Conducted market research and analysis for segment and potential markets. Prepared marketing proposals and program evaluation reports. Developed merchandising strategies and merchandising training. Designed, wrote and oversaw production of printed promotional materials. Developed advertising campaigns in various media. Provided support for promotional special events and community outreach programs.

Responsible for five district schools, one Head Start, two off-site programs, catering, special events and Summer Programs. Responsible for all aspects of business: P&L results, National School Lunch Program criteria, T&D, $1.8M task. 40 Staff, 1 Assistant Manager. Union shop. Increased participation by 13.2%, increased revenues by $200K, reduced costs by 7%. Participated in extracurricular and community activities.

Marketing and Communications for $118 Million Dollar Region consisting of 57 College and University Accounts throughout New York, Ohio, Pennsylvania, Indiana and West Virginia. Created and developed Corporate Programs, Multimedia Marketing Presentations and Sales Proposals for new business sales and retention of present business when contracts renew. Responsible for Regional Communications. Conducted Special Projects/Renovations, Web Page Design and Created Custom Logos for Client Institutions. Created Logos and Program Materials using own original artwork. Conducted market research and analysis for segment and potential markets. Responsible for multiple project budgets, simultaneously. Responsible for project/sales program outcome, measured project/ sales program results through cost/benefit analysis in the aggregate and incrementally. Project/Sales Program resulted in additional $1 Million Dollars in Profits for FY2000 and FY2001, $1.5 Million Dollars in Profits for FY2002 and FY2003. 17 Ad-hoc Staff.

Directly responsible for all marketing and communications needs for a multi-unit $12.5 Million Dollar Account. Integral part of Company Program development across Western Pennsylvania. Directly responsible for retail, meal plan and catering sales increase; conducting ongoing market research and “trend tracking” for development of new programs. Directly Responsible for financial transformation of Marketing Department from being fully subsidized to a profit center. Responsible for writing area press releases and articles for food service trade publications, Including articles for “Marriott World”. Responsible for working directly with national suppliers to implement promotional programming and set-up National Test Sites. Conducted Market Research to track trends and implement appropriate programs. 3 Staff.

International Scientific Convention Logo, Moscow, Soviet Union July 1991Interior Album Design, Sapphire/The Uppity Blues Women Nashville, TN February 1991 Amnesty International Logo, Allegheny College Division, Meadville, PA March 1991Tyrone Area High School Memorial Football Field Design, Tyrone, PA August 1990