Managing day-to-day operations in a clinical setting, holding employees to company expectations. Assisting providers with employee needs, and quality patient care. Creating schedules,training students, assisting them to complete certification requirements.

• Managed billing and payments for residents at Cascades Healthcare in South Ogden, Utah.• Provided explanations on billing to family members and caregivers.• Ensured accurate depositing and distribution of funds to residents' accounts.

• Managed HR functions for 160+ employees including payroll, onboarding, I-9 verification, background checks, and employee engagement activities.• Collaborated with managers to provide employee education and ensure compliance with company policies.• Implemented monthly meetings to streamline operations and enhance employee satisfaction.

• Single-handedly manage 2 high-volume clinics in separate cities, totaling 14 service providers and ~35 staff who handle 25+ patient visits per provider every day• Direct establishment of third clinic in new city from the ground up, opening in mid-2021; assemble all pieces for successful opening, including building setup and ordering beds, supplies, and equipment• Developed and implemented organizational system to track ordering and inventory data, leveraging trusted team members at each location to maintain it; no clinic has ever run out of vaccines since implementation• Support business operations by supervising reception staff to provide superior patient care and by ordering medications, DME, and other supplies, thus enabling smooth operations• Earned recognition from supervisor for track record of reliability, leadership excellence, ability to run complex processes with minimal support, and for becoming a caring friend to patients• Overcome Covid-induced turnover challenges in healthcare setting by recruiting heavily through outreach and candidate selection• Interact directly with patients, always resolving concerns with care and according to company standards

• Managed staff of 40–60, maintaining service quality and customer satisfaction by leading and supporting team• Fulfill additional roles of coordinating building setup and managing supplies, ensuring physicians could work under their preferred conditions and at maximum efficiency while creating inviting environment for patients• Managed move to new building, working overtime to ensure organized and fully functioning opening; earned accolades from physicians for total readiness by opening day while taking stress of move away from them• Overhauled one physician’s office operations upon her request by identifying inefficiencies and suggesting specific corrections; physician was subsequently able to leave work on time for the first time• Earned doctors’ trust through frequent suggestions for improvement that consistently increased efficiency in their practices, prompting them to ask for feedback often

• Maintained office operations for internist with 30+ patients per day, gaining his and patients’ trust through compassionate care; selected from among 2 MAs to run office and handle ~80 call per day for superior speed• Implemented step-by-step instructions for all receptionists, who—though initially reluctant—came to rely heavily on new system• Responded to emergency situations as part of code-blue team, enabling doctors to treat patients speedily