• Responsible for ensuring minimal risk to organization by focusing on recovery of proceeds due from MI companies, government agencies and servicing partners.• Managed daily activities related to mortgage insurance claims and credit enhancements, ensuring compliance with master servicing agreements and selling/servicing guidelines.• Conducted operational risk assessments, evaluating controls and identifying process gaps to understand and remediate issues and inefficiencies. • Managed system enhancements and interacted with internal and external partners to strategize future needs, including assisting with the development of new products such as MICP and MI Factor.• Created new policies, procedures, reports and products, building requirements and ensuring compliance with appropriate delegations and governance.• Skilled at root cause analysis, examining data and information to reach an optimal resolution, and present findings and conclusions to any audience.• Built and maintained internal and external business relationships through constant engagement, providing open communication, including eliciting customer feedback and satisfaction levels. • Assisted and supported staff in resolving highly complex issues related to loan transactions, mortgage insurance coverage, customers and internal business partners.• Monitored outsource vendor performance, timelines, and reimbursements to ensure accuracy and efficiency.• Developed staff and provided ongoing professional guidance and direction.