Evaluate, schedule, and manage all assigned project work requests coming into the Creative/Brand department. Necessitate daily communication with campus marketing managers, web developers, copywriters, graphic designers, social strategists, and printers. Regularly report on project status, track project scopes and budgets, foresee and manage scheduling conflicts, and serve as the single point of contact for marketing job requesters. Actively participate in outstanding customer service and accept responsibility in maintaining relationships that are equally respectful to all.Responsibilities:• Gather necessary Brand, Creative and Digital marketing team members to evaluate project scope. Turn scope into an executable project plan.• Maintain project plans throughout the marketing project lifecycle: timelines, budgets, resource allocation, and see projects through to completion.• Proactively communicate project status to job requester, and serve as the single point of contact on projects.• Successfully managed multiple projects simultaneously by prioritizing tasks and resource availability.• Manage resource allocation to ensure proper project prioritization.• Monitored project progress against established goals, adjusting schedules and resources as needed; identifying risks and corrective action to be taken.• Identify and report project conflicts to supervisor. Work with supervisor to find a suitable resolution.• Fundamental knowledge of Project Management best practices.• Knowledge of print, web, and digital marketing terminology.Skills• Proficient in Mac and Microsoft platforms• Experienced in Microsoft Word, Excel, PowerPoint and Adobe Acrobat Pro• Working knowledge of Adobe InDesign, Photoshop, and Microsoft Project• Advanced user in project management platforms - Workamajig and RoboHead

• Responsible for the flow of creative/digital projects within the marketing department: includes creative design, copywriting, web design/updates, and pre and post production for printed services. • Serve as liaison between marketing representatives and the creative and web teams to meet deadlines and marketing objectives. • Continue to have a dynamic view of all projects currently in development and facilitate client approvals and the production of marketing collaterals.

Provide administrative project support to the Project Managers both in the local office and in other offices. • Perform financial reviews of projects.• Maintain client invoicing and monitor Accounts Receivables.• Complete Proposal Initiation and Project Initiation forms and open project files.• Track budgets for projects. • Maintain accurate records in project-related costs and project management systems• Conduct research and compile and process statistical reports.

Responsible for the project management of direct mail efforts for Sears Home Improvement mailers, water filters, and service contracts. • Manage day to day relations with outside vendors and agencies.• Perform forecasting and account/invoice reconciliation.• Track and analyze results on the various marketing program mailers.• Manage print/mail production of mailers to include proofing, postage permits, and schedules.• Analyze the effectiveness of the mailers to identify opportunities.• Allocate monthly expenses by products and districts.• Perform lead and expense forecasting.

Supported the activities of the Marketing team while working with various IIA business units, approved vendors and internal stakeholders.Project / Production Management:• Implemented department wide work flow processes.• Coordinated multiple schedules to effectively complete projects.• Conducted project initiation and project status meetings with Account Managers and other departments.• Performed a detailed analysis of all marketing job trafficking procedures and production methods.• Conducted a cost analysis on computer based job tracking systems.• Established predefined work schedules for each marketing task – per job specifications.• Managed the work flow of jobs throughout the department.• System administrator for the computer job tracking system.• Created a user manual to provide a systematic process and training guide.Print Production / Direct Mail:• Successfully printed and distributed 1.3 million pieces of mail in 2012.• Standardized printed materials based on costs, usage, quality and postal requirements.Reporting / Financials:• Developed customized reports detailing job performance, completion details, and staff assessments.Client / Vendor Relations:• Established a reputable list of vendors both local and nationally.

As part of the Creative Services team, executed print production coordination and print buying for marketing materials that are used on the various properties.Print Production:• Manage a database of all job aspects and track the progress of each job • Maintain vendor database, contacts and sort calls from printers and other outside sources.• Developed written estimates for projects from vendors; managed signature requests with client properties. • Communicate with other department and properties in regards to any or all job specifications such as pricing, quantity, stock, delivery, and approvals.• Managed the job specification and special needs of the client with printers/vendors.• Establish and monitor all print and production timelines with client properties, creative team and vendors.• Track signatures, keep record of all signed estimates and confirm production requirements are fulfilled. • Coordinated the processing of printed jobs from inception through job completion. • Negotiate printing /paper costs and collaborate with the client to determine strategic solutions. • Initiate job quotes to printers; accept and route all proofs for review. • Complete all necessary paperwork, acquire all approvals, signatures and process paperwork/artwork to printer.

Managed a marketing program developed within the Telemarketing/Owner Referral division. The Owner Referral marketing program was offered at (8) properties in the United States.Marketing:• Analyzed owner/customer feedback.• Made recommendation for updates and plan reviews based on customer comments.• Developed job flow processes, documentation and record keeping for the owner referral program.• Administered a yearly review of the owner referral marketing program.• Researched, analyzed, and resolved problems associated with the “credit” program.• Issued resort credits to owners of eight different properties.• Managed a yearly contest to honor the property owner with the most referrals.Client / Vendor Relations:• Direct contact with timeshare owners and their referred guests.• Resolve and document customer issues.• Composing memos and correspondence for guests, owners, and internal departments.