Lori Nickerson Email & Phone Number

Brentwood, Tn, Us

• Established high performing Quality Project Management Team and grew the team from two people to 15-person global team.o Managed $30M project budget.o Over 70% of projects delivered on-time, on-budget and within scope.• Successfully implemented bi-coastal Wi-Fi on Cisco platform and network upgrades, multi-year project cost $6M. o Improved guest satisfaction with utilization of Wi-Fi to share park experience on social media and improved communication throughout the guests visit.o Enables many Apps to be created and used such as guest and team member mobile food ordering, line-busting allowing guests to quickly purchase tickets with Enterprise Network secured devices.• Directed successful implementation of $8M Enterprise system for Environmental, Health & Safety business group tracking team member and guest incidents for over 15,000 employees. The business was using 3 systems and multiple process across global and domestic users. Benefits include:o One System of Recordo Accuracy in record retentiono Alignment of best practices with the business unito Annual cost savings of $500k• Implemented monthly strategic business meetings with project updates, intakes and risks and issue mitigation to align executive stakeholders with PMO.• Hired and directed project team to replace all Food, Retail and Parking POS systems for Universal Studios Hollywood and Universal Orlando theme parks.• Improved project financial reporting accountability by PMO staff to report time tracking against capital projects for increased accuracy in project budget reporting.

United States

• Coordinated activities and resource allocations for the Business Systems Analysts “BSA” team and Project Managers to ensure business needs are properly identified and captured.• Coached and mentored team members including management, consultants and company associates.• Measured staff performance individually and as a team.• Collaborated with other managers to recruit consultant and permanent candidates.• Managed relationships and expectations with vendor partners, including billing, work prioritization and service needs.• Reviewed requirement documents, process flows, and stakeholder and executive project status reports.• Oversaw the Technical Services project portfolio; priorities, conflicts, risks and overall management of deliverables.• Drove and completed the website upgrade for the company’s non- profit foundation with senior management. Executed vision and achieved objectives of the site.

Actively manages and implements corporate project initiatives. Plans, conducts and directs the analysis of business problems to resolution.Writing of business, functional and technical requirements.

•Manage retail department for General Agency in the operations and sales of health, life, STD, LTD and retirement plan products and services.•Manage the overall success of the retail department to ensure all associates met required business and service standards. Ensure prompt customer service (claims, sales, retention, plan modifications) towards existing business.•Establish protocol to disseminated on-going changes (industry wide, carrier wide, sales and plan related) to all customer service staff. Coordinate scheduling and arranging for seminars/training classes.

•Primary client contact and project manager on all aspects of Non-Qualified Deferred Compensation Plans, including plan funding and administration•Provide various reports required in administering life insurance, such as cash values, imputed income, benefit changes, death benefit reporting, asset/liability reports, proxy reporting, non-deductible loan interest, reallocation of cash value and/or premium•Responsible for the preparation, monitoring and confirmation of various policy transactions including premium billings, loan/withdrawal processing, surrenders, 1035 exchanges, premium suspensions