• Chair/host/coordinate the Public Sector Regional Review Board (RRB) composed of Vice-President and Executive Director level approvers from Sales, Solution Architect, Operations, Finance, Legal and IT functions reviewing Public Sector Deals up to $25 million total contract value. Facilitate the discussion such that critical opportunity solution/ contracting/ delivery elements are addressed and a consensus decision is reached. • Supervise the conduct of the Public Sector Regional Review Board to ensure adherence to established guidelines and controls. • Lead the Deal Lifecycle Management governance process for Verizon Public Sector with substantial autonomy and minimal guidance. The process involves working with any deal > $1M and typically complex in scope of products / implementation / customization / third party vendors/ and legal flow downs. Current pipeline being managed = $7.5B in revenue.• Drive additional efficiencies while maintaining compliance with custom solutions and exit criteria out of each governance stage which includes: Supporting the Public Sector Deal Lifecycle Management Steering Committee composed of executives from key stakeholder organizations (e.g. Sales, Solution Architect, Operations, PCM, Legal, PS, IT)• Lead the identification and implementation of additional process changes as necessary within Public Sector by working in partnership with executive leadership and cross functional organizations.• Determine the overall impact of early complex opportunity identification by account teams and the time allotted to stakeholder support teams to develop winning proposals. • Conduct governance training for Public Sector Sales Executives, Business Development, and Capture Management teams.• Provide oversight and management of cross-functional Public Sector triage and prep calls to bring new complex custom opportunities into the pipeline and move opportunities through the governance stage gates.

Collaborate with account teams and customers to develop and recommend voice, data, and optical solutions.Provide design, pricing, and contracting for ILEC Optical, Local Exchange, and Data products and services.Share knowledge and experience to enhance the technical capabilities of peers and build prospective opportunities.Provide technical knowledge of Voice and Data processes, Tariffs, Public Service Commission and Federal Communications Commission regulation to internal and external stakeholders.Provide in-depth working knowledge across multiple technical disciplines including the wide breadth of Verizon products and services.Possess strong presentation skills, with the ability to develop and deliver technical presentations with customers and to tailor content to audience as appropriate.Collaborate with Product Management to provide market feedback and product/process improvements.Design solutions for technical proposals and solicitations (e.g. RFP, RFI, RFQ).

Assist Sales team with presales support to include reviewing methods and procedures for implementing Customer Premise Equipment and Network Services.Develop knowledge of methods and procedures within Verizon Select Services, Verizon Network Integration and Verizon Enterprise Solutions Group.Lead project teams comprised of Verizon Sales, Service and Operations through the implementation process of Verizon Data, Voice and CPE services.Function as lead in the coordination of activities related to the installation of all services for the customer.Coordinate product and customer service delivery with Provisioning, Engineering, Operations, Project Management, and other related groups as required in the activation of services and/or installation of equipment to ensure performance will meet operational metrics and contractual obligations.Coordinate and host meetings with customers, equipment vendors, and account team personnel as required.Ensure the customer and account team are provided with appropriate written and/or verbal confirmation of critical dates within the service delivery timeframe.Schedule and coordinate service delivery installations with customers and equipment vendors. Attend customer cutovers via conference call or at customer location.Schedule and manage resources for assigned projects.Develop project plans to identify project requirements to adhere to the define scope of work.Provide prompt, on-going, concise written and verbal communication with internal and external customers regarding the status of projects.

Conduct onsite customer equipment station reviews to ensure quality of service.Create local and long distance voice usage, CPE, and ethernet quotes.Develop and document methods and procedures for Verizon Select Services, Verizon Network Integration and Verizon Enterprise Solutions Group.Conduct customer circuit inventory and account audits for contract renewals.Draft standard maintenance and Voice CPE contracts.Assist Corporate Account Managers at onsite customer meetings.Assist Sales Branch as needed.

Supervise Dimensions Healthcare Systems (DHS) telecommunications billing department.Develop traffic/busy studies to determine the volume of inbound and outbound calls.Audit and create reports to track Quality Assurance and Standard Labor Agreement.Maintain cost effect budget and achieve financial goals for DHS.Establish vendor relationships to stay abreast of services and plans that would benefit hospital operations.Maintain vendor contracts to ensure existing rate plans and services for cost effectiveness.Recommend telecommunication service changes and reconciled vendor invoices received within DHS telecommunications department.Develop and maintain detailed telecommunications records of vendor services.Produced DS1 data circuits, PRI, ISDN and other telecommunications equipment and services.