Lori Rios Email and Phone Number

While employed for an on-shore Information Technology firm, provided support to clients in need of IT support according to their varying needs. RSI’s clients range from Fortune 500 companies to medium-size software development firms:• An American multi-brand, multi-specialty retailer• A tax software company• A nuclear facility• While working alongside project team members, supported testing process by managing the execution of test scenarios for future functionality within the each application.• Created procedures for each end-to-end test scenario for new team members assigned to assist with test execution.• Supported after business hours testing, as well as organizes a rotation schedule between team members to ensure coverage for client support when it’s needed.• Executed end-to-end test scenarios and reported defects to the project team. Once the defects were resolved, re-executed the failed test scenarios to ensure the defect was fixed and ensured application stability.• Using Selenium IDE and Katalon, created and executed record and playback scripts for repetitive tests for the client.• Communicated effectively with the project team members on both the client and RSI side.

While working closely with project team members, provided quality assurance support for projects involved in the conversion of the Wachovia Online Banking Platform to the Wells Fargo Online Banking Platform during conversion events that occurred over a four year time span. Also provided support for various maintenance changes to the Wachovia Online Banking Platform in order to comply with business changes and government regulations. Projects included testing of Online Banking, Mortgage, Money Movement and Teller applications. Tested assigned project initiatives in various test regions and supported production validation during live roll out events.• Experience writing Test Plans that specify Testing Overview, Approach, Strategy, Scope, Roles and Responsibilities, and Risks. • Experience in designing and developing Test Steps and building and executing Test Cases based on business requirements• Able to write and track defects as well as provide weekly test execution status reports• Possess very strong skills in gap analysis of requirements• Used requirements review and analysis to build basic test scenario matrix in identifying test risks and estimate sizing• Developed a process improvement initiative using MS Excel to communicate with project team members when multiple conversion messages were to display to customers that were involved with multiple conversion events• Created a user guide using MS Word that detailed the file validation process for conversion events• Created a new MS Word template for all test documentation for test team use

As the Quality Assurance Analyst for Web and Client Server application project initiatives, worked closely with project team members and the business client to ensure the delivered product met the client’s business requirements. Worked closely with the business and project team members early in the Software Development Life Cycle (SDLC) to acquire knowledge of the business process during requirements elicitation.

• Served as executive assistant and proved support to the director of the Internet Banking and Savings Technology group as well as staff. Directed all administrative and project support efforts. Conducted in-depth business research analysis and compiled results for direct review. Scheduled all meetings, coordinated travel and maintained expense reports for entire staff.• Using MS Excel, created and implemented an automated key activity indicator tracking tool to assist managers with the following monthly/daily tasks: determine employee staffing levels based on volume of work, reduction in the amount of time spent manually calculating department activity totals, daily monitoring of employee efforts• Using MS Excel, created and implemented an automated employee department auditing tool to assist managers with the following tasks: show an overall picture of employee daily, weekly, monthly performance, assist with employee performance communication by using visual aides (i.e., charts, graphs, tables), retain historical scores to report statistics to upper management

• Received, sorted and processed daily customer correspondence that included the following:- New internet account requests and high dollar deposits- Customer profile maintenance requests (i.e., address, phone, email)- Personal check re-order requests• Assigned signature authority to approve customer personal checks of $25k or more, by management