Lori Shepherd Email & Phone Number

Hello! In my role as a Technical Project Manager, I have effectively orchestrated and delivered integrated digital customer experiences that drive measurable business outcomes. This has involved partnering closely with cross-functional teams to translate marketing messaging and strategy into integrated, omni-channel marketing tactics that align with the business goals of the brand and organization.I possess a proven track record of collaborating with agency partners to analyze, track, optimize, and update media programs across all channels, ensuring seamless project planning and proactive communication of key milestones, dependencies, and timelines across stakeholders and partners. My technical project management skills have enabled me to leverage internal analytics, various platforms, and external data to support insights and business-focused recommendations, driving impactful decision-making.My ability to understand the interplay between paid media, social media, email, and website touchpoints, and to speak to the role each plays across the customer and patient journey, has been instrumental in delivering customer- and patient-centric media service delivery, optimization for impact, and efficiency. Additionally, I have a strong aptitude for developing and maintaining relationships with key stakeholders across a large, global, and highly matrixed organization, delivering operational excellence by identifying and implementing process improvements, and informing standards that enable great customer experience.With a focus on vendor/agency management to maintain healthy partnerships and deliver operational excellence, I continuously seek opportunities to optimize, test pilots, or advance new capabilities, sharing learnings across the broader enterprise. My technical project management acumen, combined with a learning mindset and the ability to identify and apply learning to other situations, positions me as a versatile professional capable of navigating complex environments and delivering impactful results.

Listed skills include Customer Service, Management, Social Media, Public Speaking, and 12 others.

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  Arizona State University

  School Of Social Transformation