Lori Smith Email & Phone Number

Irving, TX

• Proactively monitor employee productivity to provide constructive feedback and ongoing training to address staff needs, helping staff develop long-term career goals.
• Ensure the work is completed in line with strict company policies and objectives and continually communicate goals.
• Coordinate employee schedules according to shift changes and availability, continually evaluate the department's needs, and delegate tasks to optimize overall production.
• Interview applicants, recommend individuals for hiring, and continually evaluate staff performance.

• Communicated with borrowers and third parties associated with real estate transactions relating to foreclosures/bankruptcies, educating them on the options available to resolve their delinquency.
• Obtained information sufficient to review loss mitigation options and make the proper recommendations.
• Initiated contact with borrowers who defaulted on their mortgages through phone calls and the use of a predictive dialer.
• Responded to borrowers' inquiries regarding mortgage defaults and loss mitigation options and evaluated the borrower's repayment ability and reason for default.
• Recommended and initiated loss mitigation options appropriate to the situation and communicated with attorneys about loss mitigation efforts and arrangements.
• Responsible for meeting legal requirements and following internal policies.

Irvine, TX

• Managed a high-performing team of 9 employees while responsible for a portfolio of 1,400+ loans each month.
• Proactively monitored employees' portfolios to ensure accounts were worked correctly and timely and assisted employees with complex accounts to provide a quick resolution.
• Provided detailed monthly reports to the management team as needed.
• Assessed the qualifications of potential job candidates to identify the best candidates and interviewed candidates to hire.
• Monitored and approved expense reports for the team, maintained attendance records, and assisted Human Resources with leave of absence, terminations, and resignations.Notable achievements while in the position.

• Attended mediations in-person and over the phone with homeowners, opposing counselors, bank attorneys, and the mediator/judges to discuss the outcome of the decision on workout options that the investor has to offer.
• Responsible for 185+ files a month while working with other departments within the company and attorneys to ensure that a retention or liquidation decision was made within the investor-allocated required time frame.

Lewisville, TX

• Reviewed and approved short sales and deeds in lieu of foreclosure in portfolios of defaulted loans.
• Conducted in-depth borrower financial analysis, identified customized solutions to mitigate losses, and reviewed broker’s price opinions.
• Assessed the qualifications of potential job candidates to hire the right individuals.
• Monitored and approved incentives-maintained attendance records, and assisted HR with employee leaves of absence, terminations, and resignations.
• Proactively reviewed reports for accuracy and provided prompt issue resolution as needed.Notable achievements while in the position included:- Exceeded company goals for quality and productivity.- Pioneered a new hire.