Serving as senior advisor for non-profit organization implementing business and technology modernization. Leading program management definition and implementation.

Led board-approved, innovative strategic initiative. Recruited, built, and led 60-plus-person team of business, technology, and change management associates and consultants (and $60 million, five-year budget) focused on digital transformation and introduction of contemporary organizational capabilities. Achieved five-year initiative and later transitioned to ongoing operating budget to continue innovation while delivering new business capabilities.• Leveraged leading industry SaaS providers to transform sales, marketing, and client services to utilize modern digital capabilities and embrace 360-degree view of customer operating model (“One Team, One Voice”).• Directed change management team to guide organization through adoption and utilization of new capabilities.• Launched PMO, implementing best practices in fiscal management, vendor management, and project management. • Implemented sales and marketing technology ecosystem to drive client retention and attraction.

Recruited to join IT leadership team of an industry leader in U.S. financial services and mortgage financing sector supporting housing recovery. Initiated tenure directing staff and budget of $30 million to improve operating capabilities, service delivery, and customer responsiveness. Transitioned to technology leader for multiyear, $150 million business process and technology strategic transformation for positioning $200 billion business to compete in housing industry of future. • Increased operating leverage by instituting managed service partner program, switching from fixed-cost base to variable-cost base.• Implemented major capabilities of a high-priority business initiative to replace antiquated financial management technologies for processing and servicing $40 billion in monthly cash flows, loans, and securities.• Developed strong program management office, technical team, and process disciplines.

Expanded business, industry, and technical leadership capabilities during five-year tenure with $40 million application development and consulting firm delivering IT solutions to Fortune 1000 clients and government agencies. Assembled and led up to ten technical and project management staff working on multiple projects in varying stages of design and implementation.

Drove 500-location rollout of client/server revenue management system and online database solution. Led development of financial data warehouse for 250 Residence Inn properties.