Lori Uldricks Email & Phone Number

• Manage a team of helpdesk analysts to support internal offices and third-party independent consultants globally• Train, coach, complete performance reviews, and develop associates to achieve operational goals and professional growth• Manage departmental budget and expenditures, including computer and networking equipment and licensing• Establishing and communicating IT process and procedures globally• Serve on the integration team and assist with new business unit set-up. • Assist with network security best practices and protocols• Develop training materials and notifications relaying important information to security best practices• Configure, analyze, and optimize the KnowBe4 platform with regards to phishing campaigns and security awareness training modules• Assist with annual supplier assessments and audits, such as SOC 1 and SOC 2

Cleveland, Ohio, United States

• Optimize and support employee benefits in an HRIS system• Optimize and manage onboarding system and process• Optimize and manage Human Resource related system and process• Implement and maintained software programs for performance management, leadership development, employee assessment, mentoring, and succession planning

Cleveland, Ohio, United States

• Provided internal technical support for the organization• Managed helpdesk ticket system for organization• Maintained internal SharePoint Intranet• Designed and implemented MS Power Apps • Designed and implemented MS Flow for Power Apps• Developed and implemented an internal network security awareness program

Cleveland/Akron, Ohio Area

• Provide customer service and technical support for the AkzoNobel global community in Office 365 SharePoint. • On-going development e-learning training documentation for business users on Office 365 SharePoint elements.• Managing the Service Now helpdesk ticket system for the AkzoNobel global organization as a regional coordinator in North America.

United States

• Oversee project workload for the Digital Workplace Operations team in North and South America. • Managing coordinator for the internal Platform Services Operations team with the external off-shore supplier handling data migration from SharePoint 2007 to Office 365 SharePoint. • Managing the Service Now helpdesk ticket system within the global organization as a regional coordinator for North and South America. • Developed e-learning training documentation for business users on Office 365 SharePoint elements.• Created and implemented Virtual Expertise Group for Office 365 SharePoint within the global organization.• Provided customer service and technical support for the global community in SharePoint 2007 and Office 365 SharePoint. • Contributed to the global implementation of the Service Model support for Service Now ticket system. • Six Sigma Yellow Belt Certification

United States

• Worked with global Communications to create best practice for the internal SharePoint environment.• Design and develop in-house SharePoint applications for global customers that include Microsoft InfoPath forms and Nintex workflows. • Created training documentation including training users on basic SharePoint 2007 elements.• Provide SharePoint 2007 support for the global Decorative Paints community.• Manage MS 2008 Windows Development server and MS Moss 2007 SharePoint. • Support data migration in SharePoint 2007 through Metalogix server tool.• Convert multiple Lotus Notes databases to MS SharePoint applications using Quest migration tool. • Provided customer service and technical support for the global community.

• Manage equipment vendors; tint machines and spectrophotometers. Manage color inventory for company owned stores, independent dealers and international export and licensee customers.• Represent the US business on the Global Point of Sale Team for the Decorative Paints division. Provide color software and hardware support. • Provide technical color support for company owned stores, independent dealers and international export and licensee customers using Datacolor Paintmaker® software and tinting equipment.

• Developed the Train the Trainers Program for International Export & License division. • Created, compiled and tested Datacolor Paintmaker software CD's for distribution to company owned stores, independent dealers and international export and license customer. • Trained customer service call center on color hardware and software. • Represented the US business on the Global Point of Sale Team for the Decorative Paints division. • Provided technical color support for company owned stores, independent dealers and international export and licensee customers using Datacolor Paintmaker software and tinting equipment.• Managed color equipment (tint machines and spectrophotometers) vendors for company owned stores, independent dealers and international export and licensee customers. • Managed color inventory for company owned stores, independent dealers and international export and licensee customers.• Tested and approved tinting equipment to use in company owned stores, independent dealers and international export and licensee customers.• Managed color-matching databases for paint formulation software Datacolor Paintmaker. • Six Sigma Green Belt Certification

Supported hardware, software and server needs for the district. Supported technology grants and worked with budgets. Hardware and software procurement for the district.

Technical support (hardware and software) for area businesses and school districts focusing on the Macintosh hardware and software system.

Bachelor Of Applied Science (B.A.Sc.) Minor In Management, Information Technology, Gpa 3.91

Information Technology - Microcomputer Specialist, Information Technology