Customer Success, Inbound
Current*Onboarding real estate brokerages and agents to the Knock platform (app and desktop solution).*Build relationships with real estate agents to help them understand and develop their Home Swap pitch, rehearsing specific scenarios to ensure complete application understanding.*Provide end-to-end SaaS nationwide support for real estate agents, including installation, continuing education, and troubleshooting.*Provide customer support with application issues and provided review and walkthrough of the platform, as well as preparing them for what to expect throughout their customer journey.*Continually provide front-line internal feedback to product and engineering to help facilitate the best customer experience.*Ensure team SLAs are maintained across all contact channels.(phone, chat, email, and social media)D2C Outbound Leads*Make outbound calls to qualified potential customers who have requested to know more about the lending programs.*Balance educating the customer and being informative with identifying their homeownership needs.*A subject matter expert who is able to overcome objections, clearly communicate the benefits of our program, and ensure the customer knows the next steps.
