Senior Vice President - Practice Leadership
Greater Denver Area
Managed the bswift Practice Leadership team which is responsible for creating enterprise-widestandards, governance, and best practice, plus providing operational support, across three mainpractices: Domain, Billing and Communication. Overall this role is responsible for ensuring that client teams have the knowledge, tools and resources to serve clients successfully. The Domain Practice takes learnings from every client engagement, creating and maintaining best practice approaches and documentation, evolving processes, and providing input to the product management function, while driving innovation, process improvement and knowledge management throughout client services. In other words, creating and maintaining “institutional knowledge.” The Billing Practice includes a group of over 60 people who are responsible for the ongoing and implementation delivery of COBRA and Direct Billing Services to over 150 bswift clients. The Communication Practice, recently launched in the last year, offers fully custom communication strategy, design and delivery services to bswift clients and their employees.