Provides the leadership, management and vision necessary to ensure that zizzl health has the proper operational controls, administrative/reporting procedures, and people in place to effectively grow the organization and to ensure financial strength and operating efficiency.

Assisting in the launch of a start-up targeted at providing youth sports clubs with software and services that enable registrations, payments, marketing, communications and administration. Primarily focused on financial governance, marketing initiatives and organizational development/growth.

Managed the bswift Practice Leadership team which is responsible for creating enterprise-widestandards, governance, and best practice, plus providing operational support, across three mainpractices: Domain, Billing and Communication. Overall this role is responsible for ensuring that client teams have the knowledge, tools and resources to serve clients successfully. The Domain Practice takes learnings from every client engagement, creating and maintaining best practice approaches and documentation, evolving processes, and providing input to the product management function, while driving innovation, process improvement and knowledge management throughout client services. In other words, creating and maintaining “institutional knowledge.” The Billing Practice includes a group of over 60 people who are responsible for the ongoing and implementation delivery of COBRA and Direct Billing Services to over 150 bswift clients. The Communication Practice, recently launched in the last year, offers fully custom communication strategy, design and delivery services to bswift clients and their employees.

Provide leadership, direction and emphasis to ensure that bswift teams have the knowledge, tools and resources to serve clients well. Create and maintain best practice approaches and documentation. Provide input to the product management function, while driving innovation, process improvement and knowledge management throughout client services.

Responsible for managing bswift's strategic partnerships, including those within the bswift Marketplace Exchange.

Responsible for the operations and launch of the Springboard Marketplace Exchange. Partnering to initiate, operationalize and manage strategic relationships with selected carriers.

Managed all bswift Exchange Support Resources. Leads new private exchange implementations. Implemented and strategized on improvements to the Exchange Operations.

Managed bswift Account Management and Analyst Resources. Delivered outsourcing service model. Served as implementation subject matter expert for large market clients.

Managed largest and most complex bswift employer client implementations, Consistently delivered on 60-90 implementation deadlines. Architect of out of the box solutions.

Managed client relationships with key clients. Coordinated day to day service delivery. Assisted with client implementations

Accountable for ensuring the quality of the technology platform for a client team’s administration system Completed Project Management Leadership Program and People Management Development Program

Responsible for analysis of plan requirements, system functionality, system testing, as well as ongoing support for various client teams