Loriane M Comito Email & Phone Number

Millennium Broadway New York Times Square And Millennium Premier New York Times Square

The Gregory Hotel New York

Oversee all operational responsibilities for a 132-room hotel in midtown Manhattan with a specific focus on the Rooms division, the Food & Beverage division, and Engineering.Responsible for the Operational Divisions as related to the hotel’s Financial Success, Associate Opinion Survey, Guest Satisfaction Scores, Operational and Labor Expenses and Capital Purchases.Responsible for cost savings programs and controlling expenses, training, developing and implementing Standard Operational Procedures, Guest Loyalty Programs and Employee Incentive programs.

Hyatt Place Midtown South New York

Oversee Front Office, Housekeeping and Food and Beverage Operations. Work in conjunction with the General Manager to develop and implement strategies to ensure seamless service delivery while maximizing revenue and management costs.Implement and manage hotel’s daily quality process including goal communication, associate improvement, compliance with Hyatt Brand Standards, service recovery and problem resolution.

Affinia Manhattan

Responsible for meeting monthly financial budgets and identify prospects to maximize hotel revenue through additional opportunities and upsell initiatives which produces monthly revenue between $25,000 and $30,000. Plan strategic direction to improve customer satisfaction and quality assurance scores and continually review key performance indicators. Third quarter Quality Assurance Mystery Shopper Report showed a 15% increase.

Hotel Lola, New York

Responsible for training and development of Front Office Team members on customer service philosophy during rebranding from Hotel3030 to LoLA which debuted in December 2011.Implemented and standardized daily operating procedures for the department which included shift turn over reports for managers as well as Front Office checklists to ensure we are in compliance with Collective Bargaining Agreement guidelines.

Park Central Hotel, New York

Park Central Hotel, New York