Lori Arnold Email & Phone Number

South Burlington, VT

Managed the coordination of client projects throughout the laboratory, including set-up, data management, identification of subcontractors, communication of analytical issues, client account maintenance, reporting, and invoicing. Responsible for the oversight of the Project Managers and Project Management Assistants including assignment of a Project.

South Burlington, VT

Established and maintained ongoing relationships with key reference/VIP customers (i.e. healthcare organizations and healthcare providers). Conducted reference-based calls, site visits, and various marketing promotional activities to effectively promote technical and business aspects of each client's use of Allscripts’ software solutions to win new.

South Burlington, VT

Served as a Subject Matter Expert on the Corporate Proposal Team supporting multiple healthcare software products for sales opportunities. Products included electronic health records, patient portal, population health, and analytics. Collaborated on solution fit for proposals with an understanding of customer specific goals, needs, and budget. Answered.

South Burlington, VT

Customer Service Manager - Managed day to day operations of the Project Management and Sample Management departments. Managed new clients not yet assigned to Project Managers. Served as the point of contact for the escalation of all client issues and provided proactive customer service to clients remain calm and professional when dealing with challenging.