Lori Bramlett Email & Phone Number

St. Paul, Mn

•Pay patronage dividends to member-owners in accordance with bylaws and board policy.•Manage equity investments for member-owners.•Provide customer service to member-owners with respect to their equity investment and patronage dividend.•Research, analyze and resolve issues regarding patronage distribution, equity investments and redemption.

St. Paul, Mn

CUSTOMER SERVICE• Provided superior customer service to member-owners and elected leaders • Cultivate strong working relationships with elected leadership in conducting governance businessDATABASE MANAGEMENT • Managed membership base of 1,000 local cooperatives and 4,000 direct producers • Launched online balloting, edited and managed election website for accuracy and integrity, certifying election results & communicating to all candidates. • Direct maintenance of membership records utilizing several databases and improved process with new databasePROJECT MANAGEMENT• Led process of identifying new co-op members, directed application process and prepared for presentation of new members to board of directors for approval.• Set up new electronic filing system for membership files using document management system which eliminated paper files and allowed for direct access and review by internal departments for compliance. • Worked collaboratively with team to develop a secure, members-only website, determined essential components, including single sign-on and mobile ready capabilities, layout of tabs with sub-categories for easier website navigation, and security roles for different membership types.• Performed quality assurance testing on data of users before upload to ensure all security roles were working properly for various types of access.• Led team efforts to develop and test new online travel & expense reporting system.• Planned and executed member meetings, including: agenda development, created meeting registration website, invitations, tracked meeting attendance, coordinated food & beverage and audio visual needs, onsite meeting management, facilitated, monitored, reviewed and tracked meeting deliverables.

Minneapolis, Mn

• Administered sales orders and contracts• Procured equipment• Wrote procedure manual detailing sales order administration

Minneapolis, Mn

• Improved the database to make it a more effective marketing tool that enabled sales force to effectively use historical data with large customers, showing sales by product category and date ranges. • Developed sales literature and brochures for new product launches. • Managed literature distribution to sales force and distributors. • Handled customer pricing administration utilizing Excel spreadsheet process.

Bachelor Of Arts (B.A.), Marketing, 3.2

Education record