Lori Burrell

Lori Burrell Email and Phone Number

Director, Ticketing Operations @ Herschend Family Entertainment
Palos Park, IL, US
Lori Burrell's Location
Palos Park, Illinois, United States, United States
Lori Burrell's Contact Details
About Lori Burrell

I am an Information Systems professional with 20+ years of experience in complex program management, hospitality industry technology installations, global customer support, infrastructure and software development, and internal/external training programs.Specialties: Service Delivery, Operations Management, Hospitality Industry Knowledge, ITIL v3 Foundations Certified, Customer Support/Success, SLA Management, Training & Installations, Fiscal Management

Lori Burrell's Current Company Details
Herschend Family Entertainment

Herschend Family Entertainment

View
Director, Ticketing Operations
Palos Park, IL, US
Website:
HerschendEnterprises.com
Employees:
526
Lori Burrell Work Experience Details
  • Herschend Family Entertainment
    Director, Ticketing Operations
    Herschend Family Entertainment
    Palos Park, Il, Us
    View
  • Herschend Family Entertainment
    Director, Ticketing Operations
    Herschend Family Entertainment Aug 2023 - Present
    Peachtree Corners, Georgia, Us
    View
  • Self-Employed
    Business Owner - Freelance Author & Publisher
    Self-Employed Jan 2016 - Present
    USA Today Bestselling Author and Publisher for over twenty other bestselling authors. Small business owner managing all aspects of the publishing business including creatives, editing, marketing, foreign translations, group projects, contracts, and financial/royalty management.
  • Hyatt Hotels Corporation
    Senior Program Manager, Technology Migrations, Installations, & Training
    Hyatt Hotels Corporation Apr 2013 - Jun 2020
    Chicago, Il, Us
    Lead a team of operational leaders as we train, install, and upgrade property systems at Hyatt Hotels around the globe. Lead complex deployment projects with multiple applications while driving process and operational improvements at Hyatt hotels globally.
    View
  • Travelclick
    Director Of Global Technology Support
    Travelclick 2010 - 2013
    New York, Ny, Us
    Led a blended in-house and outsourced support organization of over 200 technical support experts. The global team was located in over eight unique locations supporting customers across the globe in multiple languages across multiple application platforms. Utilized ITIL continuous improvement processes to reinvent the complex support structure.
    View
  • Csc
    Senior Service Delivery & Product Manager
    Csc 2007 - 2010
    Global, Us
    Manage 100+ Infrastructure and Application Development IT professionals in order to deliver the contracted services for Global Hyatt. Services provided in data networking, application development & UX design, voice/telecom, 24X7 Tier 1 & 2 Help Desk/Call Center, 24X7 data center management, corporate information systems desktop and VIP support, project management, and database administration.
    View
  • Csc
    Senior Manager, Customer Support Services
    Csc 2004 - 2007
    Global, Us
    Managed a team of 28 CSS professionals who provided 24X7 Tier 1-3 end-user support for 250+ Global Hyatt hotels worldwide. Primary help desk/call center for network, applications, desktop/server and hosting.
    View
  • Csc
    Supervisor/Workflow Manager/Technical Trainer
    Csc 2000 - 2004
    Global, Us
    View
  • Csc
    Senior Analyst/Technical Subject Matter Expert
    Csc 1997 - 2000
    Global, Us
    View

Lori Burrell Skills

Service Delivery Management Project Management Vendor Management Hospitality Industry Leadership Team Leadership Training Process Improvement Operations Management Change Management Customer Service Data Center Crm Hospitality Customer Satisfaction Customer Support Itil V3 Foundations Certified Information Technology Outsourcing Business Analysis It Service Management Disaster Recovery It Management Troubleshooting Networking Call Centers Itil Software Documentation Software Development It Strategy System Administration Team Management Governance Hospitality Management

Lori Burrell Education Details

  • Illinois State University
    Illinois State University
    Public Relations And Psychology

Frequently Asked Questions about Lori Burrell

What company does Lori Burrell work for?

Lori Burrell works for Herschend Family Entertainment

What is Lori Burrell's role at the current company?

Lori Burrell's current role is Director, Ticketing Operations.

What is Lori Burrell's email address?

Lori Burrell's email address is lo****@****hoo.com

What is Lori Burrell's direct phone number?

Lori Burrell's direct phone number is +121281*****

What schools did Lori Burrell attend?

Lori Burrell attended Illinois State University.

What skills is Lori Burrell known for?

Lori Burrell has skills like Service Delivery, Management, Project Management, Vendor Management, Hospitality Industry, Leadership, Team Leadership, Training, Process Improvement, Operations Management, Change Management, Customer Service.

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.