Accomplishment: As Operations Manager oversaw program transition to new leadership model maintaining and developing workplace moral, productivity, quality, and standards of care. • Managed operations for 16 bed intensive residential treatment facility serving adults with mental illness and traumatic brain injury with a $5 million budget, 5 direct reports, and approximately 35 staff.• Ensure treatment services continuously meet or exceed all applicable Federal, State and local rules, standard, and regulations as seen through a Joint Commission Survey where only one minor deficit was reported.• Created a quality improvement and performance plan to measure ongoing compliance with any new quality measures.• Provide overall administrative direction and leadership to the clinical, human, fiscal, and physical plant resources to ensure delivery of the highest quality care and treatment.• Develop strategies to identify and resolve operational and physical plant issues.

Accomplishment: Created and developed Grafton’s initial program plan of development for Minnesota service model for subsequent growth. • Oversaw a facility for up to 30 individuals, age 8-21, with mental health and developmental disabilities.• Wrote and reviewed polices to comply with state and federal guidelines and navigated state and local agencies, statutes and rules to secure necessary licensing and certifications.• Managed projects to ensure timely follow-through and completion.• Hired and developed the Minnesota onboarding program for staff including training on UKERU to reduce and attempt to eliminate restraints.• Represented Grafton at government meetings, community meetings, and provider meetings.

• Held various roles including Senior Project Leader, Subject Matter Expert and Institute Instructor leading projects, present timely results for organizations and financing firms.• Provided analysis on market and service expansion, diversification strategies, value-based managed care contracting, value-based reimbursement, re-engineering unit costs, pricing, compensation models, and strategic planning.• Led survey development and execution on multiple projects for clients looking for additional on- brand reputation, product use or other requested information. • Researched state Medicaid plans, services and coverage and provided quarterly reporting for a large EHR client, noting any highlights, trends, and using metrics to ranked states for marketing EHR.• Researched and developed Medicaid and Medicare profiles for states for publication.

Supervised operations team of 7 with overall responsibility for department of 250 employees for HealthPartners and Regions Hospital outpatient behavioral health services and professional services for Regions Hospital 100 inpatient behavioral health beds and behavioral health ED pod. • Developed and implemented a sustainable integrated therapy model for primary care at ten (10) locations. • Utilized annual employee engagement surveys to support department leadership in creating and maintaining a positive and engaging work environment; moved from 85% to 91% engagement over three years.• Evaluated current leadership structure and recommended changes to enhance provider support, continuity within the family of care, and improved efficiency.• Grew services 50% over three years to include: expanded therapy services, additional advanced practice providers and added a child and family service line of care resulting in revenue and budget growth by over 50% during three-year period to $35M.

Led a multi-site behavioral healthcare delivery system with over 300 employees and a $20 million annual budget in collaboration with the Board of Directors. Managed mental health and substance abuse disorder services from community based to residential for 4 counties. • Established a positive, healthy, and safe work environment that attracts, keeps, and motivates top quality people delivering a 10% increase in staff and net profit of over $1 million over 3 years.• Represented the organization in the community to promote its mission and enhance its profile gaining the connections necessary for grant awareness and support resulting in awards over $2.1M.• Assessed local and national trends to strategically recommend changes that meet the mission of the organization resulting in 33% growth in annual budget, adding a pharmacy for integrative care, developing tele-psychiatry services, and implementing a new electronic health record system.• Evaluated the facilities and created a five-year capital improvement plan to enhance client service and staff safety, completing a $628,000 facility renovation consistent with our mission and branding.• Insured compliance with state, federal, and contracted mandates evidenced through successful auditing with no major issues noted.