Lori Mcdonald Email & Phone Number

Tacoma, Wa, Us

Seattle, Washington, United States

Project managed and produced web updates for Microsoft external sites.

Redmond, Wa

Project managed the transformation of Microsoft’s global HR Knowledge Base supporting AskHR and Line Solutions teams through a standard, unifying content strategy and governance model to increase efficiency and improve content quality. Leveraged internal framework to seamlessly execute against programs; effectively and autonomously managed scope, cost, time, quality, and resources to deliver on projects that support program and business goals.Acted as highest escalation point to evaluate and resolve security, access, and permission issues and mentored new team members solving complex security model issues for users in more than 100 countriesPlanned and executed Europe Pilot: Six European countries migrated their Knowledge Base articles to new platform. KPI measured 20% reduction in number of back and forth activities between advisor and customer, time to resolve case, and a 10% increase in customer satisfactionPlanned and executed audit of 5000+ knowledge base articles based on usage data and updated history of articles to determine relevancy resulting in the archiving of 68% of articles and reducing migration effortsDeveloped and facilitated 40+ hours of content publishing training and materials for onboarding training sessions in preparation for transition to Content Management Team in Mexico City and Prague

Redmond, Wa

Planned and executed a thoughtful and thorough approach to testing, validation, and configuration of global 5,000-page HR website (HRWeb) with over 90,000 unique visitors and 1.25M page views per month localized for 100+ countries. Monitored systems performance, prioritized and triaged issues, coordinated system releases, and implemented release management to stabilize sites following migration from SharePoint to SharePoint Online.Defined requirements and workflow of new, internally maintained content request form utilizing Flow and Power Apps to replace prior, costly InfoPath formDefined process for reviewing usage data, search logs, and survey statistics to improve data-driven programming and implemented new home page programming strategy with regular programming rhythmPartnered with the HR Business Intelligence team to develop and launch a new Power BI dashboard for the US Benefits portal prior to Open Enrollment and improved Funnel PBI report to increase clarity, including necessary taxonomy mapping to reduce redundanciesPartnered with content management lead to map all context to new taxonomyImplemented audit to assess employee experiences based on role to address and update content permissions where appropriate to ensure seamless experiences for allManaged production issue intake, investigation, triage and prioritization of bug fixes and enhancement requests while working with Engineering, Program Owners, and HR Services teamsPartnered with engineering for User Acceptance Testing processes, including scenario and test case generation, end user testing logistics, testing execution, and business sign-offAudited and updated tagged search terms to improve both global and localized search optimizationImproved HRweb Net Satisfaction score from 98 to 150; reduced dissatisfaction from 27% to <7.5%; and lowered AskHR case volume by 30% from ~10.5K cases per week

Redmond, Wa

Owned day-to-day operations of global, high volume websites; Developed and managed complex projects including timelines and deliverables to translate business requests into effective, accurate, and well-organized online content.Trained and managed internal vendor teams with $1M annual budget to fulfill projects in a timely and efficient manner Established and documented innovative, cost-effective processes and tools to drive business predictability and allow for scaling the business upward Defined Key Performance Indicators (KPI) needed to ensure optimal team performance and identify opportunities for improvement while consistently leading vendor team to exceed quarterly KPI

Greater Seattle Area

Project managed and produced web updates for Microsoft external and internal sites.

Led Office Update web production team responsible for Office Resource Kit Journal monthly magazine, art design, database management, and all process documentation. Troubleshoot, test, and write specifications for production tools.

Bachelor Of Arts (Ba), Art History - Art Administration

Education record