Lori Fitzgerald Email & Phone Number

Supervised the complete project lifecycle of a technical skilling program by orchestrating 3,000 yearly virtual events for 1.2M learners across 11 languages. Oversaw end-to-end operations, including registration, speaker sourcing, and video production. Presented key insights to stakeholders and senior leadership in monthly and quarterly business reviews.Organizational Change Management• Maintained 100% on-time delivery of ~500 events over 2 months while facilitating an… Show more Supervised the complete project lifecycle of a technical skilling program by orchestrating 3,000 yearly virtual events for 1.2M learners across 11 languages. Oversaw end-to-end operations, including registration, speaker sourcing, and video production. Presented key insights to stakeholders and senior leadership in monthly and quarterly business reviews.Organizational Change Management• Maintained 100% on-time delivery of ~500 events over 2 months while facilitating an organizational restructuring; governed the transition from an internal training team to external learning partners by liaising with senior management.• Executed seamless operations despite 60% increase in video recordings within 5 months by sourcing and negotiating all contracts with 9 training service providers. Accelerated talent onboarding by initiating an online onboarding program.• Expedited event planning by centralizing the monthly forecasting process across all sites worldwide; ensured zero dropped or missed events. Replaced a manual spreadsheet by designing a BI tool to centralize and automate event tracking.Business Process Improvement• Secured $2M in cost savings and streamlined event scheduling while meeting 100% staffing requirements; employed a data-driven approach to redefine internal capacity and meet partner SLAs.• Aiming to reduce $1M in expenses by developing an AI-based pilot program to automate video translation across multiple languages; conducted cost-benefit analysis while participating in and winning a hackathon.• Boosted video production efficiency and capacity by centralizing speaker requests; generated stakeholder buy-in and created cross-functional visibility. Show less

• Define operational business processes as they relate to the overall program strategy and manage continued process improvements as the program evolves growing from 10 training deliveries per month to over 450 average/month.• Define tooling requirements to support the operational business processes. In less than 6 months, led from manual processes to an automated end-to-end operational flow.• Define roles and responsibilities, as well as resourcing requirements based on projected… Show more • Define operational business processes as they relate to the overall program strategy and manage continued process improvements as the program evolves growing from 10 training deliveries per month to over 450 average/month.• Define tooling requirements to support the operational business processes. In less than 6 months, led from manual processes to an automated end-to-end operational flow.• Define roles and responsibilities, as well as resourcing requirements based on projected program growth. Plan includes growing the team by 200% in a year. • Led the operational development of a marketing program to offer Azure training to the general audience. Program has exceeded delivery expectations by 40%. Show less

Redmond, Wa

Manage a multi-million-dollar partner program designed to grow the overall revenue of four Security Products at Microsoft. The program provides funding to assist partners in deploying the products to their customers. Manage the overall administration of the project including developing business processes to insure compliance policies are met.Developed and implemented the BI and reporting strategy for the program to report health of the program to the leadership… Show more Manage a multi-million-dollar partner program designed to grow the overall revenue of four Security Products at Microsoft. The program provides funding to assist partners in deploying the products to their customers. Manage the overall administration of the project including developing business processes to insure compliance policies are met.Developed and implemented the BI and reporting strategy for the program to report health of the program to the leadership team.Project Manage over 100 individual project engagements with partners and customers exceeding satisfaction levels. This includes mitigating issues as necessary. Validate and approve incoming funding requests to maintain the vision, strategy, and direction of the program. Responsible for budget management and tracking expenditures. Show less

Greater Seattle Area

Led the design and implementation of a new technical credentialing program for Microsoft’s Services organization. Program designed to incentivize target audience to increase performance and skill level in technical areas. Program was launched to 11,000 field employees.Led the change management efforts for a realignment of 21,000 field employees, including launching several new processes and tools.Orchestrate vendors for training development and deployment to end users with an… Show more Led the design and implementation of a new technical credentialing program for Microsoft’s Services organization. Program designed to incentivize target audience to increase performance and skill level in technical areas. Program was launched to 11,000 field employees.Led the change management efforts for a realignment of 21,000 field employees, including launching several new processes and tools.Orchestrate vendors for training development and deployment to end users with an overall satisfaction and adoption rate of 95%.Serve as trusted advisor to key program stakeholders, including Senior Leadership, to identify & assess requirements to drive the development of solution. Developed Key Performance Indicators to measure program success.Partner with the landing and communication teams to insure the field is prepared to perform their new roles upon go-live.Develop and facilitate role specific workshops on new processes and tools. Partner with development team for implementation and migration from one LMS platform to a new LMS platform. Show less

Redmond, Wa

Manage the training and change management program/imitative/effort for a “One Services” model for 10,000 internal users in 84 countries by implementing a global order-to-cash system.Manage a team of five Instructional Designers, one editor, and one Project Manager to drive the implementation to completion.Partner with the technical development team to insure tool design is optimized for end user ease of use.Develop a blended-solution training program with e-learning and… Show more Manage the training and change management program/imitative/effort for a “One Services” model for 10,000 internal users in 84 countries by implementing a global order-to-cash system.Manage a team of five Instructional Designers, one editor, and one Project Manager to drive the implementation to completion.Partner with the technical development team to insure tool design is optimized for end user ease of use.Develop a blended-solution training program with e-learning and instructor-led course materials supported with an online content site. Manage international training delivery; developed a course delivery plan and facilitated in-person delivery including an assessment strategy with a 90% pass rate. Develop and manage readiness KPIs for the program. Show less

Program manager and trusted advisor for learning to the Dynamics business group and product groups, providing strategic direction on readiness programs to support the current and upcoming versions of the Dynamics products for both Sales and Technical audiences. Developed extensive learning program for internal and external partners for new product releases resulting increased time to productivity for implementations.Orchestrated a program for ERP and CRM implementations to… Show more Program manager and trusted advisor for learning to the Dynamics business group and product groups, providing strategic direction on readiness programs to support the current and upcoming versions of the Dynamics products for both Sales and Technical audiences. Developed extensive learning program for internal and external partners for new product releases resulting increased time to productivity for implementations.Orchestrated a program for ERP and CRM implementations to ensure a consistent methodology globally resulting in increased customer satisfaction and decreased escalations.Managed a $3 million annual budget for training development. Show less