Lori Fitzgerald Email & Phone Number

• Supervised the complete project lifecycle of a technical skilling program by orchestrating 3,000 yearly virtual events for 1.2M learners across 11 languages. Oversaw end-to-end operations, including registration.
• Maintained 100% on-time delivery of ~500 events over 2 months while facilitating an… Show more Supervised the complete project lifecycle of a technical skilling program by orchestrating 3,000 yearly virtual events for.
• Maintained 100% on-time delivery of ~500 events over 2 months while facilitating an organizational restructuring; governed the transition from an internal training team to external learning partners by liaising with.
• Executed seamless operations despite 60% increase in video recordings within 5 months by sourcing and negotiating all contracts with 9 training service providers. Accelerated talent onboarding by initiating an online.
• Expedited event planning by centralizing the monthly forecasting process across all sites worldwide; ensured zero dropped or missed events. Replaced a manual spreadsheet by designing a BI tool to centralize and.
• Secured $2M in cost savings and streamlined event scheduling while meeting 100% staffing requirements; employed a data-driven approach to redefine internal capacity and meet partner SLAs.

• Define operational business processes as they relate to the overall program strategy and manage continued process improvements as the program evolves growing from 10 training deliveries per month to over 450.
• Define tooling requirements to support the operational business processes. In less than 6 months, led from manual processes to an automated end-to-end operational flow.
• Define roles and responsibilities, as well as resourcing requirements based on projected… Show more
• Define roles and responsibilities, as well as resourcing requirements based on projected program growth. Plan includes growing the team by 200% in a year.
• Led the operational development of a marketing program to offer Azure training to the general audience. Program has exceeded delivery expectations by 40%. Show less

Redmond, WA

Manage a multi-million-dollar partner program designed to grow the overall revenue of four Security Products at Microsoft. The program provides funding to assist partners in deploying the products to their customers. Manage the overall administration of the project including developing business processes to insure compliance policies are met.Developed and.

Greater Seattle Area

Led the design and implementation of a new technical credentialing program for Microsoft’s Services organization. Program designed to incentivize target audience to increase performance and skill level in technical areas. Program was launched to 11,000 field employees.Led the change management efforts for a realignment of 21,000 field employees, including.

Redmond, WA

Manage the training and change management program/imitative/effort for a “One Services” model for 10,000 internal users in 84 countries by implementing a global order-to-cash system.Manage a team of five Instructional Designers, one editor, and one Project Manager to drive the implementation to completion.Partner with the technical development team to.

Program manager and trusted advisor for learning to the Dynamics business group and product groups, providing strategic direction on readiness programs to support the current and upcoming versions of the Dynamics products for both Sales and Technical audiences. Developed extensive learning program for internal and external partners for new product releases.