Associate IT Support Technician - Highly skilled professional effectively address and manage Salesforce cases, requests, incidents, events, and monitor their status through resolution while keeping internal customers up to date with status. Maintaining a high level of customer satisfaction within the Help Desk Service level Agreements (SLA).Help-Desk Technician - Enthusiastic professional help-desk technician conducting unlimited technical remote support as well as onsite support in a 700 + user environment. Provide technical support to include domain account, group permissions, password administration and access support for Active Directory, Microsoft 365 administration and licensing, Microsoft Teams, printer support, VPN/Network connectivity, mobile phone Exchange/IMap mail setup, Exchange mail administration. Responsible for installing, configuring and supporting business desktop applications and hardware on user computer equipment. Notifying customer of issue status and follow-up to ensure resolution.Service Delivery Analyst - Operate the technical day-to-day running of business IT services while proactively supporting the needs of the global organization. Accountable for taking ownership of support-related incidents and requests while serving as the point of escalation and delivering “fix at first line,” and adhering to Insights’ security and data protection policies.Product Support - Supporting all aspects of Insights products that deliver transformational learning solutions.Technical Support Specialist – Research and provide effective and consistent technical support to educators with the company's technology based interactive educational software and hardware products.Customer Operations Agent– Served as the lead contact for resolution of company’s VoIP web-based software and related hardware questions or problems. Provided Level I & II support. Designed and implemented customized composite IP PBX system configurations, hardware plug and play functions and add-on features to meet customer’s operation requirements. Provisioned, ordered and coordinated telecom and broadband requirements between the customer and various Voxpath service partners. Provided Technical Publications with post and pre-release feedback related to user training guides.My best work involves people, collaboration and tasks where co-operation can be achieved through goodwill. I am a supporter with tenacious persistence; which are my character hallmarks.