Lori Hall Email & Phone Number

Atlanta, Ga, Us

Greater Atlanta Area

AT&T IoT Enhanced Services Support• Responsible for supporting multiple clients simultaneously, of varying size and scope• Define, manage and meet client expectations by identifying operational needs and implement solutions via our IoT Enhanced Support offer portfolio that drive customer satisfaction, optimize end user experience, and maximize value to the client.• Utilize advanced Excel and PowerPoint skills and knowledge of telecom billing system to manage very large billing data sets for a large client and consolidate meaningful information for internal and external stakeholders.• Collaborate with internal partners to develop, articulate, and drive business strategies to create a significant competitive advantage.• Acts as a point of escalation on all issues.• Ability to analyze and understand client business process. Lead discussions with client and recommend implementation of best practices to ensure positive customer experience.• Develop and deliver client facing presentations with limited supervision.

Alpharetta, Ga

Provide program support to the Global Sales and Customer Service organizations around Revenue Assurance activities that included Retention Management, Project support and ensuring all initiatives are adopted.o Developed Program Governance document for the Southeast Base Management Program.o Collaborated with leadership and internal organizations to drive accountability for Base Management leadership initiatives and achieving their business goals for the year.o Improved Program processes by leading monthly stewardship reviews with Customer Support leadership to evaluate Customer Support performance data.o Established team priorities, maintained schedules and monitored performance utilizing data analytics that identified over $40 million in expiring revenue, credits and disconnects issued, and headcount allocation.o Effectively communicated and Implemented a results-oriented Renewal Enablement and Strategy Program for Client Support directors across a Global Sales organization

Alpharetta, Ga

o Collaborated with Sales leadership in Southeast Global Sales region to identify revenue, review and establish a retention strategy for over $28 million in revenue.o Managed Southeast Global Retention Program with revenue assurance and meeting their retention goals. o Increased contract renewals from 61% in 2013 to over 90% from 2014 – 2018. o Coached Sales Professionals to maintain an accurate retention forecast, based on customer decision points and internal processes which yielded a higher retention rate.o Lead the account teams and internal organizations in completing all requirements in client renewals.

Chicago, Il

Successfully Project managed large IPT WAN, Wireless, and Customer Equipment projects for Orange Business Global organization. o Responsible for planning, organizing, leading, and controlling the implementation of complex products and services for global customers.o Prepared project documentation to include: Project Charter, Work Breakdown Structure, Project Plan, Progress Reports, risk analysis, and Lessons Learned.o Lead implementation activities, while holding team members accountable for deliverables; problem solutions and escalations. Maintained project schedules and resourceso Manage project risk events and change requestso Consult with third party vendors and other telecom carriers associated with projects.

Chicago, Il

Project Management consultant at Aon/Hewitt responsible for the project management of Aon’s Global VoIP solution.o Created and maintained a schedule to ensure timely completion of project.o Responsible for allocating resources, assembling project teams, assigning individual responsibilities and enforcing accountability. o Effectively communicating project plans and properly set expectations in accordance with the project plan to align the stakeholders and team members aligned for success.

Project Manager for Verizon Business Global Enterprise organization responsible for matrix management of highly complex projects for voice and data implementation projects.o Effectively managed all phases of the projects from initiation through closing.o Created accurate end-to-end project documentation including Project Charter, Work Breakdown Structure, Project Plan, Progress Reports, Risk Analysis, and Lessons Learned for all projects.o Oversaw the implementation activities, while holding team members accountable for deliverables, problem solutions, and escalations.problem solutions, and escalations.Projects successfully implemented:• 74 point to point lines from cell towers to Vzb pops, cross connected with AT&T.• 44 locations of PIP, IDA, Vnet LD, Site Services and Verizon CPE.• 127 locations of PIP MPLS• 5 DS3s for a fully managed Private IP network• 200 site project for fully managed Private IP MPLS• 270 site project with managed services for Private IP MLPS• 207 sites of managed PIP services, located in USA, UK and Canada.

Chicago, Il

o Program managed multi-disciplined teams of five to seven people responsible for the project management, implementation, order entry, billing analysis, technical analysis, and service design of dedicated voice, toll free, PIP MPLS, Ethernet, VoIP, DWDM, CPE, ad Managed Services.Projects successfully implemented:• Successfully reconfigured DWDM ring for Global customer. Installed DWDM for a new data center and decommissioned DWDM ring at old location including removal of all equipment• Lead project to implement 7 dedicated voice T-1’s, resporg and move traffic for 10,000 dedicated toll free numbers• Installed 60 locations of PIP MPLS and CPE• Installation of 4 DS3s with 25% allocation, 112 T-1s, and migration of 2200 dedicated Toll Free numbers for new data center• Catastrophe preparedness process PIP MPLS( T-1, DS3, and OC3), Voice services (dedicated and switched outbound LD, Toll Free, ECR, Local, and calling card) for Global customers• Implemented 2 phase VoIP network for 300 locations• Implemented PIP Ethernet circuits in APAC, EMEA, LATAM, and Canada

Project Manager for Qwest Communications Global Enterprise organization responsible for matrix management of complex projects for voice and data implementation projects. Managed teams of three to six people responsible for the order entry, billing, technical support, and design. Worked with outside vendors for site services and CPE.Responsibilities included:• Built centralized, customer-focused service delivery teams whose primary responsibility was to establish workflow direction and manage coordination efforts for the implementation of complex telecommunications networks.• Handled complete life-cycle management of all activities associated with high-profile customer network implementations (including project planning, project implementation, and project completion).• Ensured clear, concise, and timely delivery of communication between internal company organizations, as well as external customers (status conference calls, on-site customer meetings, etc).• Proactively resolved complex project management issues by utilizing both internal and external available resources.• Managed and maintained project milestone objectives in Microsoft Project for purposes of ensuring timely and accurate completion of all projects.

• Ordered and processed customer premise equipment for MCI Worldcom National Account customers located in the Southeast region.• Coordinated circuit turn-ups with both the customer and the applicable account team to ensure that proper CPE was ordered, delivered, and installed.• Assisted Field Engineering with coordination of routine CPE maintenance as well as CPE trouble-shooting during customer outage situations.• Interfaced with all necessary internal MCI Worldcom departments to ensure that complete customer satisfaction was obtained.