Lori Hazelton Email & Phone Number

Strategic Customer Success Manager as well as manage the Customer Success Manager team. I am responsible for Enterprise Clients. I identify client needs and successfully implement ServiceChannel’s SaaS products within large, multisite organizations. My mission is to help our clients achieve measurable management performance improvement AND savings in their program. I bring the best ideas, innovations, and capabilities to my clients, including C-level executives. As a trusted advisor, I oversee adoption, offer proactive suggestions on best practices and strategies that can help clients achieve their goals . Armed with better sourcing, procurement, management, and decision-making tools, my clients not only save money in spend, they also improve service.As the Director of the CSM team, I contribute thought leadership and best practice, both internally and externally, around business transformation.

• Developed a trusted advisor relationship with customer executive sponsors such that all activities are closely aligned with the customer's business case and business strategy, allowing the full potential of their SC solution to be realized• Expanded relationships upward and across departments to capture as much of customer’s facilities and indirect spend as possible • Established and oversaw the customer's adoption, training and development of best practices to continually drive incremental value and return on the customer's investment • Identified opportunities to grow SC footprint at the customer and collaborate with product management and sales teams to ensure growth attainment • Disseminated application and vertical best practices• Reviewed customer data and make proactive suggestions of improvement opportunities

Danville, Ca

Bachelor'S Degree, Kinesiology And Exercise Science

Activities and Societies: Alpha Chi Sorority- Treasurer

Education record

Activities and Societies: Women’s Soccer