► SCOPE: Headed corporate team of 5 Senior Project & Program Managers for world-leading luxury home design company (100 galleries, guesthouses, and restaurants globally).- Managed $2M-$4M budgets | 6 new facilities | Directed 30+ resources from plan, launch to execution.- Negotiated $800,000 contracts with security and valet vendors.►MY TOP RESULTS:➔ 57,000 s.f. San Francisco flagship gallery - orchestrated 6-month end-to-end opening, which brought RH to a new strategic direction.➔ NYC Guesthouse boutique hotel - co-led inaugural launch of first-of-its-kind ultra-luxury design property.➔ International galleries and restaurants - teamed up with Architecture group to design floor-plan prototype for venues in 12 new locations.➔ Post-mortem program evaluations - initiated site revisits 12-18 months later (staff interviews, vendor audits, CSAT analysis, and budget-vs-actuals).

►SCOPE: Oversaw 10-25 gallery opening and closing projects per year, from shared commercial spaces to high-end, historic standalone buildings | Team Hiring | Trainings | Onboarding | IT Systems launch.➔ Drove 6-month effort of opening 20+ multi-story galleries ($2M-$3M budget each) with on-brand dining.➔ Hired, trained 10 Gallery Launch staff, ultimately minimizing attrition from 50% to 15%.➔ Organized training series for 150+ new staff and managers annually to orient teams to RH brand, policies, technologies, and business model.➔ Coordinated delivery and go-live of cloud-based IT systems, office workstations, and Point-of-Sale solutions ($500,000 budget).

►SCOPE: 2-8 openings, 5-10 closings per year | Managed 20-30 staff | Budgeting | Operational Compliance | Travel Expenses | Reporting | Supply & Labor Forecasts. ➔ Served as right-hand person, booking agent, and de facto chief of staff to VP.
➔ Negotiated $150,000+ in group hotel deals to house 50-100 project staff pulled in from 50+ RH galleries across the US to drive first 2 weeks of launch.

➔ Tapped by regional leadership to run the highest-volume gallery in the market, the Cherry Creek location, after just 2 years as a store manager. ➔ Achieved and sustained an exemplary >90% CSAT rating while driving sales team to consistently deliver up to 120% of quarterly and annual objectives.➔ Trained 300+ staff across tenure, becoming the go-to new-hire training hub for 3 stores.

Hired to lead team in meeting and exceeding benchmarks for customer service and revenues by meticulously tracking daily, weekly, and monthly activities.

Recruited to train >600 sales representatives, engineers, and managers on products and services. ➔ Delivered hundreds of technical trainings and orientations to 10-40 system administrators, contact center agents, and direct and inside sales associates across the US.
➔ Organized 8-hour training days in every major city of the country (from curricula design, agenda to registration, onsite coordination, and training delivery)