• Developed and implemented quality standards.• Maintain and update insurance carrier requirements.• Quality review of audits.• Training of remote and in office employees on audit software (Nexus & Ausum premium audit software).• Project Manager for the implementation of Ausum (PAM & Audrey) premium audit software. This included setting up carriers, auditors, billing, reports, auditor dashboards, rules, and other miscellaneous system set up.• Responsible for billing and verification of audit charges daily.• Interact with carriers to facilitate the reopening of audits and in relation to any audit disputes.• Answer technical questions from experienced and new auditors regarding the application of manual rules and class codes.

• Recruiting• Train new auditors • Quality review of audits • Perform audits in North East Ohio territory for regional and national carriers • Perform audits on large national accounts

• Specialize in auditing large national accounts with multiple classifications and locations. Audits performed on site and remotely. • Manage the North East Ohio territory performing audits for regional and national carriers. • Quality review of audits. • Training of new auditors and ride with existing auditors to identify learning opportunities. • Tested new premium audit software and inventory management system. Reported problems and made recommendations on improving software.• Worked closely with insurance carriers and agents to report any issues or concerns with clients that were audited.

• Managed the Chicagoland territory from September 1998 to March of 2003 and the Columbus/Cincinnati territory from March 2003 to February of 2006. • Conducted audits in the workers compensation and general liability arena confirming insured customers are properly classified • Established client relationships with construction contractors, restaurateurs, storeowners, manufacturers, and car dealerships. • Interacted with underwriters and independent agents assuring compliance with classification manual rules.• Assisted in training new Premium Auditors and Audit Reviewers.• Provided excellent customer service and troubleshooting offering solutions to newly established parameters and revisions to established premiums.