Lori J. Gray Email & Phone Number

Princeton, New Jersey, United States

We believe that it’s in the wild, untamed and natural places that we find our best selves.Since 1938, we have been your local outdoor co-op, working to help you experience the transformational power of nature. We bring you top-quality gear and apparel, expert advice, rental equipment, inspiring stories of life outside and outdoor experiences to enjoy alone or share with your friends and family. And because we have no shareholders, with every purchase you make with REI, you are choosing to steward the outdoors, support sustainable business and help the fight for life outside.At REI, we inspire, educate and outfit for a lifetime of outdoor adventure and stewardship.

Trenton, New Jersey, United States

The NJ Long-Term Care Ombudsman (NJLTCO) works to protect the rights and preserve the health, safety, and welfare of New Jersey residents age 60 and older who live in long-term care facilities. The NJLTCO handles complaints concerning residents' rights and welfare as well. Anonymous complaints are accepted.My primary function is to advocate for people living in long-term care facilities by investigating and resolving complaints made by them or by others on their behalf.

100 Plainsboro Road, Plainsboro Township, New Jersey 08536

Oversaw Guest Relations to ensure that Merwick Care and Rehabilitation provided the most comprehensive program and services possible, to achieve maximum customer satisfaction while complying with all Windsor Healthcare Policies. Ensured staff handled all interactions with the highest level of hospitality and professionalism for all patients, guests and residents. Assigned duties and reinforced a hospitality approach for a positive first impression and outcome at all times. Observed performance and coached staff on a daily basis to ensure adherence to procedures and to provide high levels of guest satisfaction. Successfully interacted in stressful situations with guests/residents and their families to ensure high quality outcomes. Exercised discretion and keen judgement with regard to investigations of all concerns and issues, to bring about resolutions that balance, to the highest extent possible, patient and family satisfaction with organizational needs. Actively encouraged input from staff on providing exceptional customer service to our patients, families, staff and physicians. Implements workable suggestions. Effectively coached staff to project a positive, compassionate and helpful attitude at all times, in order to provide seamless guest satisfaction. Drove systems and standards of the guest relations program through visibly role modeling desired behaviors during interactions with staff, patients and families. Led by example at all times.Proactively ensured patient/guest satisfaction through continuous presence on nursing units, actively engaging with our patients, families and care partners. Collaborated with all department heads regularly to ensure complete customer satisfaction.

100 Plainsboro Road, Plainsboro Township, New Jersey 08536

Merwick Care and Rehabilitation Center is a 200-bed premier provider of post-hospital rehabilitation services. We serve adults that are transitioning from a hospital stay back to home, but need a few weeks of recuperation and therapy in our inpatient setting.As the Guest Relations Manager, I am responsible for ensuring that our guests and families receive the highest level of care and service that is attentive to their individual needs and preferences.

Trenton, Nj

Helping to make a difference in the lives of children and families in Mercer County, New JerseyHonored to receive the Greg Olsen Big Sister of the Year Award in 2011 while mentoring two children in the Big Brothers Big Sisters program.Top Fund Raiser for successive years for several key events.Financial support of Big Brothers Big Sisters helps with:* Recruiting new Big Brother and Big Sister volunteers* Covering the costs of background checks, while ensuring trained professionals match Littles to responsible Bigs, enabling ongoing supervision and relationship support for every Big, Little and Little’s family.* Providing cultural and social activities to enrich the opportunities for children

Hamilton, New Jersey

I provide customized training solutions for organizations having a national footprint located in New Jersey. Serving as a corporate training consultant and point of contact on corporate projects & individual development, my role is to ensure that Dale Carnegie® Training exceeds my customer’s various objectives in the following areas: • Employee Engagement• Presentation Effectiveness• Leadership Development• Sales Effectiveness• Team Building• People side of Process Improvement• Customer Service• Instructor-led Live Online programsMy goals and objectives for my clients involve the following:o Maintain an honest and collaborative working relationship with business partners, culminating desired results.o Achieve maximum/targeted results through effective communication, client relations and proven Dale Carnegie Training implementations.o Provide outstanding customer service and customized solutions based on specific client needs in order to enhance employee performance.o Build trust by presenting the most effective solutions in the T&D industry that will result in evident change through ROI.My clients encompass many industries such as Aerospace, Manufacturing, Engineering, Biotechnology, Pharmaceuticals, Healthcare, Construction, Technology, Financial Services, Accounting and more.

Princeton, New Jersey

I am very passionate about Dale Carnegie Training, and thoroughly enjoy volunteering as a coach in my free time. I have had the privilege of helping people transform their lives in ways they never would have imagined. I've witnessed so many people become better leaders, communicators, and increase their confidence levels to new heights!

Wyckoff, New Jersey

High energy, goal driven, and profit minded Senior Commercial Account Manager with extensive knowledge of technology and solid business-to-business sales and account management experience. Responsible for new business development, increasing, and profitably managing sales of a Small Woman owned IT Service Management consulting, training, and resale organization.Specialized in architecting and implementing IT Service Management solutions for our clients with primary focus and core competencies within the HP IT Performance Suite software portfolio. Focus areas included:• Enterprise Network & Systems Management (architecture and implementation) • IT Service Management including the Service Desk and associated process definitions. • Incident & Problem Management -Change & Configuration Management • Service Level Management and the Configuration Management Database (CMDB) • IT Asset Management and Alert/Event Management • ITIL ® Training and Education • Resource Management, workforce optimization, resource efficiency, and execution excellence.

Edison, New Jersey

Consulted with clients (SMB to Fortune 500) on key IT initiatives to ensure business continuity, reduce operating expenses, increase revenue, reduce maintenance costs, and lower TCO via Server, Storage, and software consolidation solutions.

Fairfield, New Jersey

Developed and managed an account base in Central New Jersey, with focus on leading system manufacturers such as Digital Equipment Corporation and Intel.Successfully sold to VAR's, Technical OEM's and End-Users.

Bachelor Of Science, Computer Science - Magna Cum Laude

Associates, Business