Collaborate with local and remote clients to solve business challenges and support business needs. Client industries include merchant services, amusement sales, and small business startups.• Perform analysis and recommend strategic options to streamline processes, reducing costs and improving revenue.• Accomplish projects in the areas of risk, insurance, quality, training, and legal issues.

Lead a high-performance team of risk managers and data analysts focused on reducing data risks.• Managing Data Steward for Retail Bank’s complex data ecosystem, representing the Divisional Data Risk Officer. Accountable for policy compliance, controls, enforcement, metrics, reporting, access, security, governance, and regulatory compliance.• Led risk awareness and mitigation efforts. Stood up Data Risk Practice for Accountable Executives to ensure awareness and influence prioritization, collaboration, and mitigation efforts across the enterprise.• Managed successful internal and external audits. • Strategized with business and tech stakeholder groups to address areas of data risk, such as inventory, registration, tokenization, and modernization. • Partnered with IT teams for best tech solutions for data management. Influenced data strategy and tool development during data center migration to automate and enable compliance and enforcement within defined policies.• Ensured well managed operations by designing and implementing controls, enforcement, and escalation.

• Advanced the goals of a well-managed data ecosystem, ensured data is robust, reliable, accurate, and compliant with laws, regulations and policies.• Executed successful strategies and consent-order responses. Partnership with 1st, 2nd and 3rd line to respond to audits through documentation and presentations.• Resolved complex challenges while maintaining quality and compliance. • Core team member that successfully lifted AML Consent Order; Untangled complex data problems, documented data flows and controls, and identified and established controls to mitigate data transformation data risks.

• Advised key stakeholders across Risk, Retail Bank and the enterprise to prioritize, implement and manage data risks.• Improved Data Risk controls suite to align with line of business and enterprise policy.• Committee Lead for Capital One Data Week, delivering annual data conference for 1500+ associates including keynotes, breakouts and trainings driving engagement metrics by 15% and fostering a sense of community.

• Developed Data Management framework, implementing processes and routines to ensure most critical applications and data aligned with policy and regulatory requirements. • Created data governance training materials and educated training partners in multiple locations.• Founded and led a multi-line of business Data Steward Forum to elevate stewardship, education and improve application compliance to policy

Consulted between business end-users, external vendors, and Chase technology departments to identify, assess, and document business needs, evaluate priorities, and recommend options while estimating cost and value.

Bank One acquired First North American National Bank (FNANB) from Circuit City in 2004 and merged with J.P. Morgan Chase & Co. shortly thereafter. Business Analyst Lead 2001 – 2008Marketing Acquisitions Manager 1998 – 2001Collections Supervisor 1995 – 1998