I care about customers (and employees, and shareholders, and others, but mostly about customers).I'm known for:* CX Strategy: My deep understanding of CX principles allows me to navigate complex organizational landscapes and implement effective strategies tailored to meet specific business objectives.* Leadership & Collaboration: Throughout my career, I've led diverse teams and collaborated with senior executives to drive CX initiatives at both regional and global levels. My ability to align cross-functional teams, manage consultants, and foster a culture of customer-centricity has been instrumental in delivering impactful results.* Innovative Approach: Rather than relying on generic best practices, I thrive on identifying better practices that are both innovative and efficient. I'm known for my inquisitive nature, always seeking new insights and pushing boundaries to elevate the customer experience to unprecedented levels.* Trusted Advisor: Clients and colleagues alike recognize me as a trusted advisor in the field of CX. Whether it's designing world-class measurement programs or conducting in-depth research to uncover actionable insights, I'm committed to delivering excellence and driving continuous improvement.