As an RTE, I played a critical role in establishing practices that contributed to efficient predictability measures and the acceleration of cycle time by balancing the workflow, aligning stakeholders, and using metrics to identify areas for improvement. My primary responsibilities were:• Organizing and facilitating key program planning, system demos, retrospectives, and workshops.• Coordinating timely delivery by ensuring that the teams are aligned and working towards common goals and objectives.• Driving continuous improvement by establishing guidance for portfolio management, including writing and refining features using agile methodologies. • Developing workshop curriculum, process documentation, and curating learning paths in an online library.• Supporting program execution by tracking the progress of features and capabilities in online platforms (Jira and Productboard).• Ensuring effective communication and collaboration between teams, stakeholders, and leadership.• Supporting agile practices by promoting principles across the organization. • Coaching teams and Scrum Masters to improve their agile practices and methodologies.• Managing Stakeholders by engaging with product and engineering managers, and other service delivery stakeholders to align on priorities and ensure that deliverables meet business needs.• Identifying, managing, and communicating risks and dependencies. Facilitating problem-solving and decision-making to resolve issues that may impede progress.• Encouraging a mindset focused on customer value, continuous improvement, and flexibility.We decreased total cycle time for features by 77% from 659 days to 151 days. We decreased lead time (feature open in engineering) by 47% from 105 to 55 days. Predictability increased from 36% to 75% – 90% range. Velocity increased by 60% from 392 points to 588 points.

Facilitated activities for multiple Agile development and Design teams, including daily stand-ups, backlog refinement, sprint planning, demos, implementation and retrospectives. Had a key role in assisting the team to achieve business goals. Participates in the application of scaled agile techniques (SAFe), and Scrum. Acts as a major contributor to program planning. Responsible for establishing and maintaining the product portfolio in the Rally online platform.

• Acted as ScrumMaster for an agile software development team enhancing the user interface for ordering automation. Responsible for internal application that automated entry of ported telephone numbers to customer records. Elicited requirements from the business, authored user stories, and maintained the product and sprint backlogs in ca/Rally. Facilitated daily stand-ups, backlog refinement, sprint planning, review, and retrospectives. • Analysis, planning, and execution of legacy application and process consolidation to a single workflow platform from ordering to invoicing. Responsible for oversight of a large program consisting of dozens of individual application teams to meet targets of scope and schedule. Promoted requirements driven project management for blended agile and waterfall teams. Coordinated and facilitated joint application development (JAD), managed all portfolio items in ca/Rally and generated reporting and metrics to present accurate progress including burn down chart and dashboards. Supported integration and acceptance testing. Facilitated defect resolution, release management, and deployment execution while providing strategic direction for overlapping future phases.

Defined requirements for customer merger activity to ensure FCC compliance and identify gaps in integration planning. Delivered job aids for operational support, allowing them to reconcile account records due to migration to new billing system (AMDOCS to CSG) and renegotiate contracts at current rates, increasing revenue and customer tenure. Improved operational processes by obtaining legal approvals and standardizing procedures for ongoing account maintenance.

Increased revenue and billing efficiency by facilitating the maintenance, enhancement, and configuration of the billing system mainframe. Reduced costly manual labor by performing bulk service order and system changes via macros. Deployed a restructure of satellite transmission commands between engineering and provisioning systems, improving bandwidth usage and reducing processing time for equipment activations by nearly 50%. By serving as a project manager to deploy software releases into test and production environments, I was able to build valuable relationships with vendor, business, and IT resources. Achieved timely enhancements by partnering with stakeholders to create business requirements and approve solution designs. Improved communication and teamwork by designing and maintaining a network of SharePoint sites to delegate work and perform team administration.

Coordinate project resources for product launch within SDLC framework. Submitted business requirements to enhance system functionality. Facilitated meetings, tracked and communicated project results. Performed User Acceptance Testing (UAT). Improved sales by creating process documentation for client relations, ordering and billing staff. Initiated gap analysis on existing work flow model and identified an opportunity to bill for over $1.4 million in unrecovered annual revenue. Implemented system and process changes to prevent future loss, improved bill accuracy and increased customer satisfaction.