Lori Leblanc Email and Phone Number

Serve as the Product Manager for CentralSquare's NaviLine Integrated ERP application suite. Responsibilities covered full spectrum of product management from P&L, roadmap planning, stakeholder as well as internal and external customer communication and collaboration, release planning and management of full SDLC. Specialized knowledge in Utility Billing application area.

Design, re-engineer and manage the technology uplift to a new User interface for a sophisticated and robust legacy CIS Utility-business software suite -- includes working closely with our Customers, Development, Quality assurance, Documentation as well as Distribution and Support teams to produce and deliver the best product possible. Work with Management and Development teams to create, maintain and prioritize the Product Backlogs for new product development as well as legacy application enhancements. Participate in the daily Scrums, Sprint Planning Meetings and Sprint Reviews and Retrospectives. Monitor and Inspect the product progress with authority to accept or reject work done. And last but not least, communicate status and validate implementations with internal and external customers and stakeholders.In addition to the Product Owner role, work with customers and co-workers to resolve business and software issues, with special requests and escalations handled on a regular basis.

Provide oversight to eCommerce projects, manage client relationships, assemble project teams and articulate technical solutions to clients. Also define business requirements through workflow analysis and working with clients and other project stakeholders to gather and document requirements. • Started with company as Sr Business Analyst and served in an assistant project management role for million dollar project within months. As that project successfully completed, I was moved to project management role for another large corporation/project. This project is still in process.•Was heavily involved in the successful launch of a new system for a large corporation that proved superior by breaking a record of 1 million unit sales after only 21 days after the launch.•Received Quarterly Customer Service award after 5 months with the company.

As a Sr Quality Assurance analyst, I collaborate and coordinate projects from a quality perspective in a fast-paced Agile environment. This involves working with project managers, developers and other quality assurance personnel both locally and offshore for the implementation of product enhancements as well as support of existing products. With my unique blend of technical and business knowledge, I am able to provide quality assurance guidance in all phases of the Software Development Life Cycle (SDLC).I specialize in Utililty Customer Information system (CIS) with enhancements in the areas of Smart Metering, Online payments with C2G, Online Credit reporting, Business monitor reporting, etc. Also provide quality assurance for other areas of Public Administration such as Code Enforcements, Build Permits, Cash Receipts, Miscellaneous Receivables, Work Orders, Citizen Access, etc.

Worked with clients as the project lead to define, document, track and implement custom modifications (if needed based on requirements analysis) for software to meet clients’ unique challenges and requirements.Also, worked with developers to design, estimate and implement requirements per client specifications.

Managed personnel, hardware/software resources, and projects for all areas of the business such as: Customer service, Regulatory, Dispatch, Engineering, T&D, Power supply, Demand-side management, and Business planning.I was an active member of the Sr Management Team, Quality Council and Business Planning team. Also became a certified facilitator for Total Quality Management/Voice of Customer program, as well as led the conversion and implementation of HTE's Utility Billing and interfaced applications.Note: I started as an application developer using RPG, OCL, DB2/400; SQL, progressed into Systems Analyst and ultimately to Manager of the Information Technology department over a 9 year period.

Designed and developed programs using Pascal and Rexx for engineering/design group on IBM Mainframes (4381’s to 3090’s) using MVS/TSO and VM/XA operating systems. Designed and developed DB2 & SQL based User Interfaces for areas of Quality Control organization. Designed and developed Turbo C and Rexx programs for automated processing with robotics and wands to track and analyze lots in production line for high-tech manufacturing line

Developed & supported life insurance programs using COBOL on Sperry/Univac systems.