Lori Jones
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Lori Jones Email & Phone Number

Creative program manager focusing on executive communication, global business priorities, and strategic growth initiatives at ServiceNow
Location: Sarasota, Florida, United States 7 work roles 2 schools
1 work email found @servicenow.com 2 phones found area 678 and 800 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 86%

Contact Signals · 1 work email · 2 phones

Work email l****@servicenow.com
Direct phone (678) ***-****
LinkedIn Profile matched
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Current company
ServiceNow
Role
Creative program manager focusing on executive communication, global business priorities, and strategic growth initiatives
Location
Sarasota, Florida, United States
Company size
32886 employees

Who is Lori Jones? Overview

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Quick answer

Lori Jones is listed as Creative program manager focusing on executive communication, global business priorities, and strategic growth initiatives at ServiceNow, a company with 32886 employees, based in Sarasota, Florida, United States. AeroLeads shows a work email signal at servicenow.com, phone signal with area code 678, 800, and a matched LinkedIn profile for Lori Jones.

Lori Jones previously worked as Senior Technical Program Manager, Customer Support Technology and Services at Servicenow and Enablement and Executive Communication Lead at Servicenow. Lori Jones holds B.S., Communication, Minors In Japanese And Business Management from Cornell University.

Company email context

Email format at ServiceNow

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{first}.{last}@servicenow.com
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AeroLeads found 1 current-domain work email signal for Lori Jones. Compare company email patterns before reaching out.

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Profile bio

About Lori Jones

Decisive and creative program manager looking to focus the next stage of my career on leading strategic initiatives to support key stakeholders and increase trust at an organizational and employee level.. Passions include crafting creative and targeted communications, operationalizing global programs, building connections across the globe, and enabling executives and individuals to communicate effectively.Proven track record leading Oracle software implementations and building strategic programs for ServiceNow’s Customer Outcomes and Support organizations. Extensive interest and experience in executive communications, managing cohorts, and employee onboarding. Ability to manage by influence, exceed OKRs, and have fun while doing so.Cornell University graduate in Communications and Japanese, ready to leverage my extensive communication and program management experience to support key stakeholders.

Current workplace

Lori Jones's current company

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ServiceNow
Servicenow
Creative program manager focusing on executive communication, global business priorities, and strategic growth initiatives
Sarasota, FL, US
Website
servicenow.com
Employees
32886
AeroLeads page
Company profile
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7 roles

Lori Jones work experience

A career timeline built from the work history available for this profile.

Senior Technical Program Manager, Customer Support Technology And Services

Current
Servicenow

Santa Clara, CA, US

  • Design and manage global “big rock” programs to benefit Support Delivery (1,200 employees)
  • Develop business case and OKRs to drive measurable goals and business outcomes
  • Build executive communication strategies, roadmaps, and change management plans
  • Create QBR decks, All-Hands keynotes, executive readouts, and employee-centric announcements
  • Craft newsletter articles, positioning programs in a storytelling framework to highlight benefits
Jun 2021 - Present

Enablement And Executive Communication Lead

Servicenow

Santa Clara, CA, US

  • Partnered with Enablement Excellence team for this key initiativeDesigned a new innovative enablement program centered on recruiting, new engineer onboarding,frontline manager training, and virtual learning for the.
  • Crafted executive communications for VP and SVP to drive awareness of strategic business priorities
  • Created video script for Town Hall meetings, coaching executives on concept and delivery
  • Designed communication templates for executive readouts, QBRs, and internal email campaigns
  • Developed employee campaigns and engagement strategies to build trust and awarenessTSIA Star Award nominee for “Innovation in Support Employee Engagement”
Nov 2022 - Dec 2023

Principal Portfolio Manager, Customer Outcomes

Servicenow

Santa Clara, CA, US

  • Led two-year project launching the ITSM implementation toolkit for NowCreate
  • Created PowerPoint decks and internal social media content for executives to highlight this initiative
  • Developed employee experience campaign to recognize individuals and highlight accomplishments
  • Designed templates for architecture overviews, process design documents, workshop decks, andscoping guides tailored to internal, customer, and partner needs
  • Managed 22 global consultants to achieve OKR of publishing over 100 deliverables on the platform
  • Developed executive communication strategy and roadmap to launch requirement for certifications
Oct 2018 - Jun 2021

Communications Lead

Oracle

Austin, Texas, US

  • Pioneered a program to bridge the training gap for new Sales Cloud customers – channeled ideaupward and gained executive sponsorship for this innovative engagement model
  • Designed and facilitated technical training programs for customer-facing Service Delivery Managers
  • Created templates and content for 12 learning modules including Upgrades, SaaS Architecture,Environment Management, Patches, and User Adoption
Oct 2013 - Oct 2018

Principal Service Delivery Manager

Oracle

Austin, Texas, US

  • Engaged with customers during their initial Sales Cloud implementation to drive business outcomes
  • Served as the primary communications lead for each customer engagement
  • Designed internal visibility program to amplify engagement highlights
  • Owned customer relationship, providing proactive guidance throughout deployment
  • Partnered with Product Development, Sales, Operations, Customer Success, and Alliance teams forescalations and renewals
  • Educated customers and partners on Best Practice implementation concepts
Jun 1999 - Oct 2013

Principal Consultant

Technology Solutions Company

US

  • Served as customer-facing project manager for complex PeopleSoft HR implementations
  • Held developer, database administrator, technical lead, and team lead roles
  • Mentored global cohort of EIC consultants
Aug 1993 - Jun 1999
Team & coworkers

Colleagues at ServiceNow

Other employees you can reach at servicenow.com. View company contacts for 32886 employees →

KM Kumarasastry Marla Kumarasastry Marla Colleague at Servicenow Hyderabad, Telangana, India, India View → JR Jason Raj Jason Raj Colleague at Servicenow Brooklyn, New York, United States, United States View → SG Somya Garg Somya Garg Colleague at Servicenow Bengaluru, Karnataka, India, India View → AD Anne Duparc Anne Duparc Colleague at Servicenow Lausanne, Vaud, Switzerland, Switzerland View → RR Reethu Reddy K Reethu Reddy K Colleague at Servicenow Greater Seattle Area, United States View → EG Elizabeth Grande Cassidy Elizabeth Grande Cassidy Colleague at Servicenow St Paul, Minnesota, United States, United States View → MA Megha Agrawal Megha Agrawal Colleague at Servicenow Hyderabad, Telangana, India, India View → RC Ravi Chakraborty Ravi Chakraborty Colleague at Servicenow Hyderabad, Telangana, India, India View → RS Roberto S. Roberto S. Colleague at Servicenow Alajuela, Costa Rica, Costa Rica View → KA Kevin Arana Kevin Arana Colleague at Servicenow Davenport, Florida, United States, United States View →
2 education records

Lori Jones education

B.S., Communication, Minors In Japanese And Business Management

Cornell University

Education record

Lakewood High School
FAQ

Frequently asked questions about Lori Jones

Quick answers generated from the profile data available on this page.

What company does Lori Jones work for?

Lori Jones works for ServiceNow.

What is Lori Jones's role at ServiceNow?

Lori Jones is listed as Creative program manager focusing on executive communication, global business priorities, and strategic growth initiatives at ServiceNow.

What is Lori Jones's email address?

AeroLeads has found 1 work email signal at @servicenow.com for Lori Jones at ServiceNow.

What is Lori Jones's phone number?

AeroLeads has found 2 phone signal(s) with area code 678, 800 for Lori Jones at ServiceNow.

Where is Lori Jones based?

Lori Jones is based in Sarasota, Florida, United States while working with ServiceNow.

What companies has Lori Jones worked for?

Lori Jones has worked for Servicenow, Oracle, and Technology Solutions Company.

Who are Lori Jones's colleagues at ServiceNow?

Lori Jones's colleagues at ServiceNow include Kumarasastry Marla, Jason Raj, Somya Garg, Anne Duparc, and Reethu Reddy K.

How can I contact Lori Jones?

You can use AeroLeads to view verified contact signals for Lori Jones at ServiceNow, including work email, phone, and LinkedIn data when available.

What schools did Lori Jones attend?

Lori Jones holds B.S., Communication, Minors In Japanese And Business Management from Cornell University.

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