HHS is a $1.4B group of 5 academic research hospitals serving 2.5M residents of Hamilton and South Central Ontario, operating regional referral / tertiary and community programs with 1,250 beds and a team of 12,000 staff & 700 physicians. HHS is the second largest hospital group in Ontario and a leader in Canadian healthcare, with programs including cardiac, stroke, burns, trauma, cancer, neurosurgery, paediatrics and high-risk obstetrics.Participate in development and prioritization of short and long term strategic infrastructure plans. Work with stakeholders to determine and prioritize project objectives, critical success factors and project risks. Develop and maintain key project deliverables, project plans, communication plans and status reports. Manage project financials. Provide expertise in telephony, voice and data network infrastructure, billing and cost control.

Consulting practice with a specific focus on business process surrounding ICT decisions. Worked with clients to develop and implement proven methodologies for needs analysis of key stakeholders, and vendor selection criteria to find the best solutions for clients' business operations. Completed projects in many industries including Healthcare, Government, Manufacturing, Technology and Finance. Worked as a senior consultant for Switchgear Consulting, a leading call centre consultancy, and Convergent Telecom, Bell's #1 Preferred Certified Partner.

Technical expertise, negotiation and advocacy skills, selling skills, product knowledge and contract management were required in the service management role.Managed and led a team of service directors who were responsible for service delivery of enterprise products and solutions to Bell's enterprise clients in the GTA.