Branch Operations Manager
Current• Served as the single point of contact for all branch operations which consisted of managing 16 individual contributors for loan processing via local and remote branches. Responsible for ongoing support of all loans to achieve a 95% or better closure rate.• Established attainable sales goals that staff members can and are expected to accomplish then supervise and help them to be successful by guiding their day to day work efforts. • Assisted with overseeing all document preparation and processing, filing, payment processing, audit checks and ledger posting and balancing.• Created and designed current work flows and procedures for staff and provide ongoing training to keep staff abreast of current regulations and requirements.• Continued support of culture for sales activities daily, including weekly sales calls with existing loan processors to promote individual growth and loan production.• Manage compliance with all applicable laws, regulations and company policies and procedures along with implementing and enhance new policies and procedures that improve the overall operation and effectiveness of the operations functions.• Function as a tactical and strategic business leader that includes Underwriting, Processing, Loan Delivery and Closing while working collaboratively with branch offices and direct reports to develop and implement company and departmental strategies.• Evaluate daily results of each respective department and branch on a regular and systematic basis and provide leadership where needed to exceed and meet goals.• Support the workflow process of over 80 multi-type loans monthly and achieve project monthly closure rate.• Continued development of identifying new business sources within the current market.
