Lori Pratka Email & Phone Number

United States

KINETIC ADVANTAGE, Indianapolis, INCollateral Audit Specialist01/2022 – Present• Navigate external and internal systems to retrieve and evaluate audit reports, ensuring compliance with standards.• Coordinate with dealers and internal teams for timely resolution of inquiries and issues.• Process documentation, including data entry and uploads to record-keeping systems.• Provide exceptional customer service through effective communication with dealers, service providers, and finance companies.• Identify risks and escalate concerns regarding audits and vendor compliance.

Indianapolis, Indiana, United States

Indianapolis, Indiana, United States

BACKLOTCARS, Kansas City, MOArbitration Manager01/2021 – 11/2021• Mediated and resolved arbitration claims, reviewing and documenting evidence submitted.• Educated customers on company policies while utilizing problem-solving skills to address inquiries.• Organized and maintained documentation, ensuring accuracy and compliance with protocols.Resolve arbitration claims, investigate, compile and review evidence submitted, utilize mechanical knowledge to educate and coach customers on BacklotCars policies, conflict resolution, onboarding, problem-solving and, negotiation, and time management Utilized Boss-site operating system, Aircall phone system, Intercom for chat and Gmail for email Utilize problem-solving and conflict resolution skills in a myriad of different scenarios, and utilized time-management and organizational skills to achieve and exceed daily and monthly goalsDocument all customer communicationsUtilize problem solving and conflict resolution skills in a myriad of different scenarios,

Indianapolis, Indiana

• Handled arbitration claims, reviewing documentation and providing conflict resolution.• Coached peers and mentored new hires in documentation procedures and policy adherence.• Utilized strong time management to exceed daily and monthly performance goals.

Indianapolis, Indiana Area

Investigated complex auto accidents using tools and technology to resolve the loss, documented claims through active listening and data summarizations, corresponded with customers by email communication, negotiated claim settlements according to the business standard process, utilized deductive reasoning to determine liability (at fault) %.

Processed all mail for the market claims office, processed, sorted, and delivered, and managed the mailroom, tracked employee attendance and tracked all non-compliance, and audited payroll time bank. Managed the file room which included the organization, boxing, and storage of files that no longer needed to be handled on-site, scanned, faxed, filed, and reproduced documents, some technical support

Indianapolis, Indiana, United States

Handled inbound inquiries regarding the status of the segmented liability claims, routed to the appropriate department or claim handler. Obtained police reports, medical billing requests, and necessary paperwork to assist claim handlers with liability decisions.

Indianapolis, Indiana, United States

Handled inbound calls, and filed the first notice of loss auto claims, and segmented claims accordingly. Assisted in the inquiry process for open and closed claims verified and updated liability on non-segmented liability. As a member of the outbound team, helped to resolve and follow up on pending non-segmented claims.

Bachelor Of Science - Bs, Elementary Education And Teaching

Bachelors Of Science, Elementary Education And Teaching

Activities and Societies: Tutor for the elementary education major entrance exam.

Elementary Education

Activities and Societies: Wrote for the school newspaper, deans list,Started degree program to major in elementary education, relocated

Associate Of Arts (A.A.), General Studies With Track For Elementary Education