Lori Schiek Email & Phone Number

Madison, Wi, Us

Madison, Wi

• Record and maintain community benefit hours for 3 hospital ministries• Perform administrative duties to support the program’s training and education initiatives• Organize calendars and schedules for prehospital physicians• Assist and review medical direction meetings for 12 Wisconsin EMS/Fire agencies and 4 ministries• Ensures prehospital program achieves set goals• Facilitates interactions with EMS partners and ensures their needs for medical direction, training, and quality improvement are met• Coordinate prehospital operations, support system-wide projects and create connections between prehospital providers and the community• Plan, execute, and post-event review of medical care provided during Wisconsin events: Madison Marathon, Madison Mini-Marathon, Monona 20K & Luke Bryant Concerts

ACCOMPLISHMENTS:► Noticed trade show exhibitor attendance was stagnant, stepped up and became the first point of contact engaging and delivering customer service persuasively and diplomatically leading to an increase in show attendance by 23% and increased client membership by 8% in 30 days.► Identified various department expenditures and evaluated purchasing options reducing costs which resulted in a significant reduction to the office budget, saving over $5,000 in one year.► Resolved customers' complaints while identifying problems and taking appropriate corrective action, increasing client retention ratio significantly.• Coordinated bi-yearly convention and trade show• Developed, implemented and reviewed operational policies and procedures• Recruited, onboarded, trained, and supervised staff from different departments• Produced various membership reports using MS Excel and MS Access• Managed membership database using QuickBooks and MS Access• Processed accounts payable using PayPal and QuickBooks• Recruited new vendors and new affiliate members• Assisted with compilation and proofing of Constant Contact newsletter and On Premise Magazine• Oversaw office communications with members and the board of directors• Serviced and welcomed new members through one on one phone calls, emails, and written letters• Assisted executive director and the board of directors with calendar management and travel arrangements• Supervised preventative and daily maintenance of the TLW property and building security

Madison, Wi

ACCOMPLISHMENTS:►Successfully planned and executed company seminars for groups of 10-30 employees allowing staff to receive in-house continuing education efficiently and effectively at no cost to employees.►Facilitated in managing work orders and the upkeep of the building property reducing the cost of outsourcing to a management agency resulting in a significant saving to the company.• Used Salesforce to track prospective leads and potential opportunities to increase the networking pool and gain accounts• Maintained office services by organized office operations and procedures: controlled correspondence, designed filing systems, reviewed and approved supply requisitions, assigned and monitored clerical functions• Provided office efficiency by scheduling and directing internal office meetings and external meetings for the President, CEO, and upper management using MS Outlook and GoToMeeting• Facilitated in the management of the upkeep of the Athena Building property and fitness center by managing work orders, building security, and resolving tenant issues

ACCOMPLISHMENTS:► Developed and administered business reports during a company downswing for the CEO & COO increasing the client retention rate and new client sales within 3 months of the administration.►Organized and planned meetings, lunches, and special events for groups of 10-50 employees boosting employee engagement and improving workplace morale reducing employee turnover, absenteeism, and improving the company's bottom line.• Supported the CEO and department directors with calendar management, scheduling, reviewing contracts, ordering materials and tracking invoices using Salesforce and MS Office Suite• Developed and administered reports for top management including financial reports, client expiration reports, and book of business using MS Excel• Conducted expense reimbursement reports for upper management using Concur• Entrusted to maintain confidential and sensitive information• Coordinated with all branch managers to develop company seminars, online invitations and surveys using Zywave and Mailchimp• Trade show management included ordering on-site equipment, material preparation and reservation planning• Coordinated with internal staff to manage the administration of online educational campaigns