Lori Sinclair Email & Phone Number

Plano, Texas, United States

• Proactive monitoring of 5G KPIs• Analyze root causes of any degradation• Use analytics to evaluate product, feature, and SW release performance• Utilize Tableau for data visualization

Frisco, Texas, United States

Advanced Technical Support Engineer• Support Ericsson Small Cells (mid-band FDD/TDD, mmW) 4G LTE and 5G NR (NSA and SA) network through design review, validation and operations acceptance• Support lab testing and FOAs, analyze KPIs, and approve results• Troubleshoot issues using call processing and session trace tools for L3 messaging (NetScout TrueCall and Session Analyzer), RF Insights, IMNOS, EPC Tool, Sable, T-Insights, AMOS command line node access, counters, and KPIs• Create workspaces in OneData virtualized database to monitor KPIs during FOAs• Create queries in MySQL and PostgreSQL to query network equipment and configurations• Member of RF Squad to collaborate on RF issues for faster resolution / knowledge sharing• Reduced paging load across entire network by more than 20%

Frisco, Texas, United States

Advanced Technical Support (contractor):• Supported Nokia Femto CellSpots for extended wireless network access• Coded Python scripts to interface with MySQL database and output to files• Developed/coded team's website using HTML, CSS, JavaScript• Hired full time into same group

Plano, Tx

• Optimized and troubleshot performance issues in wireless providers’ networks by analyzing performance metrics (KPIs), network and drive test logs, and adjusted network parameters accordingly• Improved network and user performance, such as dropped connections, failed connections, handoff failures, latency, throughput and paging• Paging SME (Subject Matter Expert): involved at every level from requirements, design, network introduction, troubleshooting, drive testing to collect mobile/AT/UE logs, and device and network log analysis, and performance metrics• Provided solutions for performance issues to meet contractual agreements• New product introduction of features• Optimized and recommended configurations on customer networks• Ensured compliance to customer requirements• Scripted Google Earth files, which required trigonometric algorithm to create inclusive polygons on cell site maps as a visual aid for RF planning• Nominated for Directors’ Award for alleviating customer complaints by improving paging performance (2013)• Awarded Key Contributor Retention Plan of LTV (2011, 2012) for high performance• Achieved Ericsson’s highest rating of “Outstanding” on performance review, and minimum of “Exceeds Expectations” during other years

Richardson, Tx

Nortel was acquired by Ericsson in 2010• Involved through entire design to delivery process: from design requirements, lab and live air testing, developed test plans, executed test cases, analyzed drive test data of first market application, through to optimizing parameters to best suit each customer’s markets• Performed live air RF performance drive tests in customers’ markets using Qualcomm’s QXDM to collect mobile/AT logs, and analyzed them using QCAT and my own coded tools• Developed tools, using Excel macros and SQL scripts, to analyze data log messaging and process large amounts of performance metrics (KPIs)• Troubleshot issues and optimized networks on demand for customers• Supported and trained customers and engineers on new RF product features• Provided input to new product specifications and design reviews on RF performance, capacity and deployment rules• Authored deployment and optimization guides on latest features• Presented technical material to large audiences at formal customer conferences• Richardson Corporate Challenge: 5km run (medal), cycle, swim

Richardson, Tx

• Analyzed end-to-end product performance of networks in closed RF lab for handoff mobility and RF conditions for voice, packet data, and SMS text messaging• Developed and executed test cases on wireless systems• Upgraded wireless system to latest loads and troubleshot any resulting issues• Identified and interfaced with design to resolve product issues to closure

Calgary, Canada

• Tested system performance of base stations, according to TIA/EIA-97-D standard, using RF test equipment and mobile handsets• Built, automated (Visual Basic, LabVIEW), and utilized RF test bed with CDMA cell site tester, vector signal analyzer, noise generator, RF fader, network analyzer, spectrum analyzer to ensure reliability and repeatability of testing procedure• Calgary Corporate Challenge: 10km run, mountain biking

Calgary, Canada

Computing Devices Canada was acquired by General Dynamics CanadaSYSTEM INTEGRATION ENGINEERING (Verification and Validation):• Integrated and validated performance of complex military (Canada, US, UK) voice and data communications network and cryptographic equipment• Investigated product performance and test process issues with design engineers• Developed test methods for measuring voice quality and intelligibilitySYSTEM ENGINEERING:• Responsible for meeting technical, financial, and contractual requirements of assigned subsystem for deployable airfield communication system• Interfaced with military customers and suppliersSOFTWARE DEVELOPMENT:• Integrated C++ code into large test environment using source control MS Visual SourceSafe• Controlled test nodes and measurement equipment via HPIB and serial port using C• Developed several Visual Basic utilities (utilizing ActiveX and DCOM) for managing lab environment• Controlled test equipment using HP VEE-TestNETWORK ADMINISTRATION:• Network administrator of Windows NT LAN (50 users)• Troubleshot network, computer hardware and user problems daily• Assembled and configured two new network servers to use RAID5 and failoverDATABASE ADMINISTRATION:• Database administration of SQL Server and Access for integration lab environmentDATABASE DEVELOPMENT:• Created and maintained databases in SQL Server, Oracle, and Access• Developed user interfaces to the above using Visual Basic (50 users), Delphi (200 users), and Access, respectively• Developed web pages displaying database information using HTML• Programmed bar code reader to interface with database via RF terminalAUDIO ENGINEERING:• Analyzed audio components using Bruel & Kjaer electroacoustic measurement equipmentTEAM BUILDING:Calgary Corporate Challenge: 10km run, tug-o-war (medal)