Lori Sinclair Email & Phone Number

Plano, Texas, United States

• Proactive monitoring of 5G KPIs
• Analyze root causes of any degradation
• Use analytics to evaluate product, feature, and SW release performance
• Utilize Tableau for data visualization

Frisco, Texas, United States

• Advanced Technical Support Engineer
• Support Ericsson Small Cells (mid-band FDD/TDD, mmW) 4G LTE and 5G NR (NSA and SA) network through design review, validation and operations acceptance
• Support lab testing and FOAs, analyze KPIs, and approve results
• Troubleshoot issues using call processing and session trace tools for L3 messaging (NetScout TrueCall and Session Analyzer), RF Insights, IMNOS, EPC Tool, Sable, T-Insights, AMOS command line node access, counters, and.
• Create workspaces in OneData virtualized database to monitor KPIs during FOAs
• Create queries in MySQL and PostgreSQL to query network equipment and configurations

Frisco, Texas, United States

• Advanced Technical Support (contractor):
• Supported Nokia Femto CellSpots for extended wireless network access
• Coded Python scripts to interface with MySQL database and output to files
• Developed/coded team's website using HTML, CSS, JavaScript
• Hired full time into same group

Plano, TX

• Optimized and troubleshot performance issues in wireless providers’ networks by analyzing performance metrics (KPIs), network and drive test logs, and adjusted network parameters accordingly
• Improved network and user performance, such as dropped connections, failed connections, handoff failures, latency, throughput and paging
• Paging SME (Subject Matter Expert): involved at every level from requirements, design, network introduction, troubleshooting, drive testing to collect mobile/AT/UE logs, and device and network log analysis, and.
• Provided solutions for performance issues to meet contractual agreements
• New product introduction of features
• Optimized and recommended configurations on customer networks

Richardson, TX

• Nortel was acquired by Ericsson in 2010
• Involved through entire design to delivery process: from design requirements, lab and live air testing, developed test plans, executed test cases, analyzed drive test data of first market application, through to.
• Performed live air RF performance drive tests in customers’ markets using Qualcomm’s QXDM to collect mobile/AT logs, and analyzed them using QCAT and my own coded tools
• Developed tools, using Excel macros and SQL scripts, to analyze data log messaging and process large amounts of performance metrics (KPIs)
• Troubleshot issues and optimized networks on demand for customers
• Supported and trained customers and engineers on new RF product features

Richardson, TX

• Analyzed end-to-end product performance of networks in closed RF lab for handoff mobility and RF conditions for voice, packet data, and SMS text messaging
• Developed and executed test cases on wireless systems
• Upgraded wireless system to latest loads and troubleshot any resulting issues
• Identified and interfaced with design to resolve product issues to closure

Calgary, Canada

• Tested system performance of base stations, according to TIA/EIA-97-D standard, using RF test equipment and mobile handsets
• Built, automated (Visual Basic, LabVIEW), and utilized RF test bed with CDMA cell site tester, vector signal analyzer, noise generator, RF fader, network analyzer, spectrum analyzer to ensure reliability and.
• Calgary Corporate Challenge: 10km run, mountain biking

Calgary, Canada

• Computing Devices Canada was acquired by General Dynamics CanadaSYSTEM INTEGRATION ENGINEERING (Verification and Validation):
• Integrated and validated performance of complex military (Canada, US, UK) voice and data communications network and cryptographic equipment
• Investigated product performance and test process issues with design engineers
• Developed test methods for measuring voice quality and intelligibilitySYSTEM ENGINEERING:
• Responsible for meeting technical, financial, and contractual requirements of assigned subsystem for deployable airfield communication system
• Interfaced with military customers and suppliersSOFTWARE DEVELOPMENT: