Lorissa Sciarra Email & Phone Number

Toronto, Ontario, Canada

Provides direction and executive leadership to the development of strategic frameworks that guide the implementation of modernization initiatives and transformational activities across Tribunals Ontario. Promotes a multi-disciplinary teamwork environment and culture of service excellence which respects diversity, encourages all employees to work cooperatively together to achieve results and contributes to a healthy, rewarding and productive working environment. Directs and drives the strategic planning and tactical delivery of communications, issues management, media relations and stakeholder engagement programs. Leads and oversees the development of strategies for high-priority projects and the provision of project and change management services. Provides oversight and support driving short and long-term continuous improvement strategies including development of a data framework across Tribunals Ontario that enables evidence-based decision making and development of key performance indicators. Directs the development, implementation and delivery of Tribunals Ontario’s business and technology solutions services that supports its digital first approach to service delivery including implementation of a case management system across all 13 tribunals. Provides senior level expertise and advice to the Executive Chair, Executive Director, Associate Chairs and Vice- Chairs, on a broad range of tribunal and cluster policies and programs and transformational issues including related outreach strategies

Toronto, Ontario, Canada

Planned, managed and led case management activities at tribunals, boards and commissions including analyzing caseload and workload trends, developing plans and processes to ensure compliance with the governing mandates and statutory requirements and manages dispute resolution of appeals outside the hearing process. Developed and oversaw strategic plans and provided advice and expertise to the Executive Chair, Associate Chairs, Vice Chairs and members. Led change management initiatives and transformational projects for the development of case management policies, business procedures and tools to ensure efficient case processing in high case volume environment. Built capacity by determining human resources and organizational needs, led talent management and succession planning, mentored and coached. Identified and managed contentious issues related to case management activities

Toronto, Canada Area

•Managed the development, implementation and leadership of the strategic framework for initiatives and projects aimed at the introduction of innovation and continuous business improvement to drive business transformation and change. Led work relating to the development and application of reporting of key performance indicators, measures and outcomes, data analysis and made strategically-focused recommendations to further the achievement of business improvement goals and objectives. Provided advice and consultation on business solutions initiatives and best practices to address modernization and expansion requirements. Developed networks, built strategic partnerships and ensured connections with key business partners, decision-makers, leaders and influencers

Toronto, Canada Area

Planned, managed and led case management operations, programs and services for the Criminal Injuries Compensation Board. Led and monitored change management, strategic and transformational initiatives and engaged staff and stakeholders in the process to ensure a smooth transition and desired outcomes are achieved. Provided strategic advice, leadership and vision regarding the design, development and implementation of services to victims of crime.

Toronto, Canada Area

Provided strategic leadership and led the analysis and implementation of business planning processes to support the mandate of the Consent and Capacity Board. Managed information and case management systems. Provided strategic advice to the Board Chair, stakeholders and ministry representatives on issues management and precedent-setting issues. Responsible for financial and human resource management.

Toronto, Canada Area

Managed the day-to-day operations of the Board’s scheduling unit by implementing operational and administrative policies and procedures and adhering to legislative requirements. Determined significance and urgency of sensitive health care issues and provided resolutions to the Chair and Chief Operating Officer.