Lori Sternthal, Pmp Email & Phone Number

Montclair, Nj, Us

Hanover, Md, Us

- Senior Business Analyst gathering requirements,analyzing, creating & refining Agile Jira user stories with Acceptance Criteria for insurance products Cyber Liability, A&H, Property, Management and Professional Liability, D&O, Crime, Marine- Grow and enhance the policy administration P&C insurance (myBeazley USA) functionality (a full record of risk)- Collaborate with the business/UAs to identify and improve pain points of UX experience post production rollout- Contribute in Agile Scrum ceremonies and specialized design sessions for future functionality (ie. renewals)

Hanover, Md, Us

- Senior Business Analyst working for Product Owner + Customers for BOP, COP, Crime, Inland Marine, Property & Workers Compensation writing Agile ADO user stories- Geo-Expansion Nationwide upgrade of CLAS and SMB policy admin systems for Employer/Agent multi-states- Create and refine user stories for approved PO epics/features, collaborate and get approval by customers- Review and sign off on test cases conditions crafted by offshore QA team - Execute UAT (on behalf of the customer), document UAT results for ADO user stories and sign off for production

- Senior Business Analyst gathering requirements, creating and refining Agile Jira user stories- CRM upgrade, “lift and shift” non-CRM applications to web based dashboard, daily Agile ceremonies - Nationwide upgrade, eAgent, proprietary iPad to Agent Connect, device agnostic insurance selling tool - Coordinator data center migration, work with broker vendor file transfers, URL and IP whitelisting upgrades- Waterfall BRD, improving Blitz, Canada Sales Compensations, add Split Sale Commissions & Control Reports

Atlanta, Georgia, Us

- PwC is a leader in cloud professional services. Enabling clients to take control of their cloud journey. Business first. Cloud-forward. NextGen Cloud covers the spectrum of cloud deployment and hosting needs for NCG Portal, developer or co-manage offerings. "Click to Cloud" provisioning, operations and management suite of services. Reduced infrastructure cost and less time to build new servers and services Building with a cloud agnostic approach, Azure and AWS.- Asking the tough questions, listening well, creating and refining ADO user stories through building strong collaboration between the product owners/stakeholders objectives and and technical leaders/engineers/data deliverables in Agile Scrum- Facilitated working sessions with product owners and technical leaders to gather requirements in Agile Scrum. Create Epics, Features, User Stories, Tasks (Azure DevOps). Execute Agile Scrum by processes & ceremonies. Lead Sprint Planning, Scrums and Backlog Grooming. Document Tech Specs HLD, DDD, PD, PDD, RACI, Tech Runbook, Test Plan, SOP + ARR & TRF

- Built data mapping process utilizing Chubb Data Governance common business codes conforming multiple systems integration (Claim systems, xPression generating letters) communicating with transformed codes. Scalable, enterprise-wide Forms & Correspondences system (letter generating system supporting adjusters with claims systems) to achieve greater automation, enabled by APIs and system triggers, utilizing JIRA for Agile delivery. Centralized library to facilitate claim forms through human, low-touch, no-touch flows for Commercial Insurance products Auto, General Liability, Property, Workers Compenstation- Created user stories, facilitated requirements/grooming workshops, supported RAID log, E2E testing/UAT, Hypercare line

* Created and managed business user stories in JIRA for Agile delivery of complex Commercial Insurance products (General Liability, Property and Package) * Key liaison between business and IT teams collaborating on implementation of proprietary General Liability, Property and Package products into a new Duck Creek policy admin system, exposed to agents via a self-serve, online platform for quoting, booking and all other policy admin transactions* Part of business team responsible for scope management to ensure expedited delivery of the most critical business capabilities* Performed UAT level testing with a focus on the business critical functions and associated process flows: quoting, book/bind/issue, form attachment and underwriting rules.

*American Society of Composers, Authors and Publishers (ASCAP is an professional organization of songwriters, composers, music publishers who are a world leader in performance royalties, advocacy and service), manage external web applications, which supports the membership community in both enrollment and access of their membership data. Working in an agile environment, strong client relationship work with the Product group (business stakeholders) on creating and prioritizing, epics and user stories, to enhance the systems in a two week release cycle. Actively monitor backlog health of initiatives, programs, epic and user stories in Jira and Jira Align. *Production support including ad-hoc queries of the database for requested data extracts and troubleshooting user issues. *Document existing systems in user flow presentation (requirements stored as separate user stories) to provide a centralized functionality set of documentation utilized by the Product and technical groups.

*Post the merger of Chubb and Ace Insurance companies (retained Chubb’s name), senior mgmt directed Claims workflow to be merged across systems transparently to internal/external clients causing integration projects to be initiated by the PMO.*As a Data Business Analyst for Chubb engaged in the ClaimVision Atlas CDW project, with the understanding and ability to analyze insurance products, tasked to align (data flow) legacy insurance Chubb Claims Filter/Line Types with Ace coverages to support the expansion of ClaimVision (claims system) for Commercial and Personal Lines policy administration systems.*Utilizing Microsoft SQL Server/Python, completed new coverage mappings by researching and analyzing contracts and policy/claim data in order to align the statistical coding for the booked coverages with the coverages that respond to the types of claims entered within the Chubb claims systems. Ensured that the Claims adjusters, from either company, can effectively utilize ClaimVision, recognizing a single view of a coverage across product lines (Property, Fidelity, B&M, Comm Auto)*Conducted workshops with Actuary/UWs to verify data; project managed project updates, risks and heat map to PMO

* Project manager of new and growing product line Statistical Reporting Solutions. Created and implemented project management structure including client communication, project plans, daily stand-up calls * Managed projects that are data related SQL/ETL conversions to move and stage data, apply rules for specific processing within the Operations and Technology Consulting practice ( insurance P&C industry focus ) *Responsible for overseeing 5 data conversion projects sourced from Guidewire implementations in an Agile environment from statement of work to implementation. Projects required careful attention to detail and adherence to transparency with each client * Utilized MS Project to develop plans to track and manage through execution, negotiated resources, and worked in a client-facing environment. Worked within all levels of management, both internal and external, utilizing outstanding communication skills to fulfill project requirements

National Association of Insurance Commissioners (NAIC), Securities Valuations Office (SVO) of the Capital Markets & Investment Analysis Office, implemented the VISION (proprietary) system which is a valuation of securities online application critical to state insurance regulators, NAIC staff and insurance companies. As trainer for the credit analysts, created training PowerPoint materials, training scripts, user guides and cheat sheets. Conducted numerous training sessions for New York & Kansas City staff on how to complete NAIC designations of securities after their credit analysis. Provide ongoing 1-1 training and application support as needed.

Supported team with documented business requirements including high level Visio diagrams and data mapping for QlikView Business Intelligence ( BI ) dashboards providing data visualization, guided analytics and reporting for the Risk Management Applications user community to help firm comply with risk management policies and regulatory requirements.

Jersey City, New Jersey, Us

-Implemented vendor insurance system (CSC) that enables underwriters to quote/bind/issue policies and endorsements for Excess and Surplus Property (AOP, B&M, Earthquakes, Flood, Wind, TRIA). -Provided ongoing end-user support with enhancements, troubleshooting and documentation. -Created Business Requirement Documents (BRD) to incorporate end-user changes that resulted in enhanced form management and rating models that simplified workflow and improved productivity. -Supported Reinsurance by gathering (capture) requirements, analyzing, identifying priorities, , documenting, and improving business processes related to reinsurance operations. Experience with integrating reinsurance data to downstream applications ensuring compliance with operational guidelines. Ceded Reinsurance (reinsurance contracts that an insurance company cedes (transfers) to other insurers) supported by analyzing data, identifying process improvements, & bridge communication between different stakeholders (business & technical). Review, evaluate, maintain quality assurance requirements-Responsible for ensuring that vendor underwriting system correctly interfaces with multiple downstream and upstream systems. -Partnered with QA team on unit testing and test cases as well as managed issues list with vendor.

Managed, enhanced and provided user support for vendor underwriting systems (iWorks) for Management and Professional Liability Insurance (Executive Assurance). Gathered requirements for corporate re-branding compliance, managers and underwriters. Crafted business requirement documents, forms, interface mapping documents, workflow for Directors & Officers, Employment Practices, Fiduciary, Crime and Kidnap/Ransom. Developed QA test cases, managed UAT/issues lists, ad-hoc reports, vendor management, user training and documentation, customer production support underwriter/operations; sunset activities.

Toronto, On, Ca

Backfill role, Order to Cash workflow – Billing/Collections enhancements including UK VAT tax.

Conducted study for new online product. Led Joint Application Design ( JAD ) sessions; Documented product/system requirements.

Montclair, Nj, Us

Conducted study of retail and ticketing management systems. Led JAD sessions; documented requirements/workflow processes; researched other vendors.

Atlanta, Ga, Us

Through custom design and implementation of specialized software systems enhanced business effectiveness for multiple client groups. Managed internal resources and leveraged external specialized consultants. Analyzed business requirements and designed solutions for client business needs. Utilized industry accepted best-practice development models for project life cycle including gathering requirements (use cases), development of detailed project plans and SCRUM methodology.As Project Manager and Business Analyst, developed and supported PowerBuilder/Sybase and SharePoint/ASP.NET/VB/SQL Server systems. These systems provided portfolio management, account management, trading and research systems to Fixed Income organizations, resulting in business growth from improved research and reporting.

New York, Ny, Us

Designed and developed VAX/All-In-One global Private Placement Bulletin Board and VAX/Focus New Business Company Contact system

Technical Writer, Liason between Marketing and IT, Project life cycle for VAX/Ingres Advertising Media Tracking system

Masters, Computer Science

Bachelor, Computer Science