Lori Tourand Email & Phone Number

Prior Lake, MN

Eden Prairie, Minnesota

Greater Minneapolis-St. Paul Area

Greater Minneapolis-St. Paul Area

Project Consultant - US Enterprise Business Transformation

Greater Minneapolis-St. Paul Area

• Served as IT business partner, reviewed complex projects with multiple stakeholders, defined/implemented long-term scalable solutions across enterprise-wide systems, processes, and programs, and optimized Cisco Sales.
• Led global business capabilities development initiative, represented organization-wide Americas, European, and APAC-based sales stakeholders and 7000 sales people, defined business requirements, translated, and.
• Collaborated with enterprise-wide cross-functional Channel Partner Sales, IT, Finance, Learning & Development Team, defined and detailed business requirements, processes, roadmaps, and milestones, articulated project.
• Served as field sales subject matter expert, interpreted/restructured stakeholder sales process and pricing methodologies in non-standard deals, optimized the finance approval processes, reduced deal cycle time, and.
• Hired, trained, mentored, and technically supported business analysts and project managers, developed/leveraged personnel talent, and positioned professionals for intra-corporate advancement.
• Facilitated application tool testing processes, identified defects and shortfalls, implemented corrective action plans, and assured application functionality and accessibility.

Greater Minneapolis-St. Paul Area

• Led business capabilities development initiative, represented Americas-based sales stakeholders and 4000 sales people defined, translated, and communicated Quote-to-Order project requirements, facilitated User.
• Defined and executed Americas SalesForce.com go-to-market strategy and process design across enterprise, commercial, public sector, and service provider business segments, delivered $99 million in net annual sales.
• Led change management initiatives, developed strategic plan, determined diverse impacts and perspectives, developed communication plans, educated end-users on new tool applications, methodologies, and processes.
• Monitored post IT quarterly application releases, troubleshot/resolved escalated tool development issues, and reduced system errors and downtime.
• Conducted quarterly sales leadership business review meetings, evaluated ongoing project objectives and project performance, troubleshot/resolved program challenges and technical issues, developed/reported actionable.
• Interviewed enterprise-wide sales account managers, evaluated quote-to-order platform execution, invited end-user feedback, recommended/implemented continuous program improvements and solutions, and optimized the.

Greater Minneapolis-St. Paul Area

• Led Americas New Fiscal Year Readiness and change management transition in partnership with Executive Leadership. Defined and managed cross functional collaboration between Finance, Operations, FPA, HR, IT, and Sales.
• Realigned forecasting, reporting, compensation, and sales crediting processes to accommodate 4,000 quota-carrying sales people, and facilitated seamless account geographical territory management, credit, and payment.
• Implemented senior leadership go-to-market strategy, orchestrated fiscal-year cutover, and substantially increased team productivity.
• Evaluated system, policy, and data management processes, built project-specific process management tools, implemented, standardized, and centralized quality and process improvements, and assured global end-to-end field.
• Partnered with IT Team and designed/aligned tool development roadmaps and solution architecture with business strategy.
• Led and motivated Executive & Program Management Teams, orchestrated annual goal planning processes, assured strategic project execution, and delivered targeted program results.

Greater Minneapolis-St. Paul Area

• Partnered with Area VP, Operations Managers, Regional Managers, Controllers, Marketing, Market Intelligence, and Human Resources to manage daily field sales operations, and consistently exceeded targeted sales.
• Managed, trained, directed and developed 16 Sales Administrators in 13 states, organizing, prioritizing and delegating tasks effectively to ensure that all work was managed competently, and in accordance with the.
• Traveled 13-state territory, directed facilities management in 16 offices, administered and monitored adherence to operating budget, and orchestrated seamless office redesign, relocation, maintenance, vendor management.
• Collaborated with Area Management Team, executed year-end planning and system implementation processes, and assured data accuracy and integrity.
• Managed and successfully executed numerous concurrent ad hoc Area Management special projects.
• Teamed with US and Canada-based Administrative Managers, evaluated/restructured workload assignments, and improved team morale, productivity, and efficiency.

Greater Minneapolis-St. Paul Area

• Brought consistency in sales activities and productivity for account managers by providing exceptional customer support to clients and partners, accurate performance-to-goal analysis, marketing and lead distribution.
• Conducted operation, region and account manager performance-to-goal analysis, developed ongoing goal attainment reports, communicated personnel management strategy and recommendations, and improved forecasting accuracy.
• Partnered with sales leadership, restructured sales territories, and optimized team sales results.
• Trained and mentored administrative assistants, regional managers and account managers, and improved personnel on-boarding quality and efficiency.
• Developed office policies and procedures for break room, mail room and conference rooms to ensure consistent scheduling and organization.
• Planned, organized, and managed trade show logistics, registration, collateral, advertising, and lead follow-up processes in six states, and represented company in major trade shows.