Lori Waugh Email & Phone Number

Webster, New York, United States

Advancing awareness and providing valuable information about ESC Partners for utilities to learn how the world's hardest working water, natural gas and electric companies can transform their utility and fuel innovation to more efficient and effective customer service. An Oracle Partner, ESC provides smart, comprehensive options to seamlessly make the transition to a future utility ecosystem that allows organizations to shape their own destiny leveraging best of breed technologies with the guidance of masterful, experienced solution support.

Las Vegas, Nevada

Provide structured consultative planning, development and implementation of best practices for business success with emphasis on marketing, social media and customer engagement. Implement turnkey programs along with the technical infrastructure to ensure long-term viability of the business.

San Francisco Bay Area

Collaborated on and implemented corporate positioning, identity, communication and product branding initiatives that directly contributed to Company’s sustainable growth of 40% annually. Supported user conferences, corporate and customer community web site and discussion forums. Generated collateral, marketing, and sales assets including advertising, e-marketing, search engine optimization, and print. Created, developed and implemented at client sites an entirely new training product generating over $300K in add on revenue to existing projects.

San Francisco

Created and delivered technical training for both internal staff and customers. Led the product team in a developing a proprietary methodology and software product to deliver a reliable cost and time-efficient approach for software implementation across the enterprise.

San Francisco Bay Area

As a team leader, tasked with retaining a troubled national account. Managed local and virtual support and maintenance staff of nine performing service for Chevron nationwide. Worked directly with the C-level board of Chevron, successfully negotiated the execution of a 4-year $64 million contract on a no-bid basis.

San Francisco Bay Area

Responsible for building relationships and driving new telecommunications business through consultative selling. Worked with key customers to develop long-term relationships and mutually beneficial alliance selling opportunities.