Lori Zvonarich Email & Phone Number

Ncr Ottawa Ontario

Tunneys Pasture

Arnprior, Ontaro

2215 Gladwin Cres

Yearly contract position.Assess, analysis, evaluation and processing of returns, information and documents and provision explanations according to legislation, regulations, policies and procedures to team members, tax payers and/or their representativesEnsures that income and deductions claimed are admissibleConducts research and explains complex and contentious issues

Responsible for managing all aspects of the post sale client relationship, including business relationship management, successful program implementation and post implementation supportManage account worth 25 million in revenue 2008, with expectations of 27 million in 2009Constant interaction and preparedness to keep satisfied customers and repeat businessExcellent working relationship with all internal departments (scheduling, manufacturing, assembly, buyers, finance, shipping and team members) to plan and execute jobs in order to meet and exceed customers expectations Ensure quality products are producedMonitor inventory levels and E&OQuoting projects, maintaining marginsSAPBalancing production schedules with customers ever changing time linesDetermine customer requirements and establish work plans and recommended resource requirements for each phase of a projectDevelop timelines, adapts procedures, assign responsibilities and monitor customer program and costs to meet or exceed objectivesManaging of on time shipping and invoicing requirements being metRemote managing of other manufacturing and assembly sitesManaging continuous New Product launchesProvide coordination and leadership in the execution of day-to-day program activities. Manage program team members including work allocation, training and problem resolution, evaluates performance and motivate team membersKnowledgeable in Microsoft Licensing and OEM businessAssemble data, prepares presentations and attends Customers Quarterly Business ReviewsAct as customer escalation pointOwnership for regular customer communications, conflict resolution and compliance of deliverablesWork with Business Development to establish and implement short and long range goals and objectives to deliver decreased costs and exceed business goals.

Schedule courses for Nortel networksInput and update sessions in the training databaseSchedule Facilitators, book rooms and ensure student notifications; Prepared billing, invoicing for outsourcing of mainframe processing for all Telecom companies in Canada. Ensured the correctness of billing and invoicing, emphasizing problem prevention. Identification/rectification of issues associated with SAP/MICS/TQPIMS interfaces. Setup accounts and kept current. Negotiated and provided pricing changes to existing contracts. Follow up on unpaid accounts. Set rates for new customers. Kept revenue and income summary spreadsheets. Provided clients with customized monthly reports and regular meetings. Worked on the conversion team for getting MICS accounting information accurately to SAP accounting system. Help customers understand all areas of billing. Forecast resource usage.

Ensure 100% availability of Digital Operating System and Stentor National Network. Identify/resolve any problems. Schedule/verify successful completion of backups and restored archive information. Manage offsite storage and administer access which allowed for uninterrupted work schedules.Resolve Helpdesk user problems. Worked on committee to establish Employee Rewards and Recognition program. Chair monthly vendor assessment meetings with Digital and prepare contents. Operations prime for MCI project during inception and after. Resolved client and network connectivity problems as well as wrote procedures and introductions of new applications. Coordinated and completed a test plan of network components for MCI. Bell Sygma billing setup, maintenance, distribution and admin of mainframe accounts. Trained new users on DECMCC. Participated at the National Network conference in Vancouver and gave a presentation on DECMCC. Interviewed people and gave feedback.

The main task was keeping the systems up and running 7/24. Supervised Junior Operators in a multi-vendor environment. Wrote reviews and Procedure manuals. Completed Vendor Assessments.