Lori Zvonarich Email & Phone Number

NCR Ottawa Ontario

Tunneys Pasture

Arnprior, Ontaro

2215 Gladwin Cres

Yearly contract position.Assess, analysis, evaluation and processing of returns, information and documents and provision explanations according to legislation, regulations, policies and procedures to team members, tax payers and/or their representativesEnsures that income and deductions claimed are admissibleConducts research and explains complex and.

Responsible for managing all aspects of the post sale client relationship, including business relationship management, successful program implementation and post implementation supportManage account worth 25 million in revenue 2008, with expectations of 27 million in 2009Constant interaction and preparedness to keep satisfied customers and repeat.

Schedule courses for Nortel networksInput and update sessions in the training databaseSchedule Facilitators, book rooms and ensure student notifications; Prepared billing, invoicing for outsourcing of mainframe processing for all Telecom companies in Canada. Ensured the correctness of billing and invoicing, emphasizing problem prevention..

Ensure 100% availability of Digital Operating System and Stentor National Network. Identify/resolve any problems. Schedule/verify successful completion of backups and restored archive information. Manage offsite storage and administer access which allowed for uninterrupted work schedules.Resolve Helpdesk user problems. Worked on committee to establish.

The main task was keeping the systems up and running 7/24. Supervised Junior Operators in a multi-vendor environment. Wrote reviews and Procedure manuals. Completed Vendor Assessments.